Pabau Setup Score

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Team

The first thing you need to check when optimizing your Pabau account is how your staff is set up. A well-organized staff section ensures that the right people have the right access and responsibilities, keeping your clinic efficient and secure.

Step 1: Access Team

Start by logging into your Pabau account using your login credentials. To access staff settings click the Team tab on the left sidebar menu to expand it. Then, select the "Team" sub-tab — this is where you can manage your staff.

Step 2: Select Team Member

Once you select a team member, all their available configuration settings will appear in the left menu.

Step 3: Key Areas to Optimize

Here’s what you need to review and optimize for your staff members:

Staff Permissions

Control what each team member can see and do in Pabau. Setting the right permissions helps protect sensitive data and keeps operations running smoothly. To adjust permissions, start from a role to apply a set of permissions in one click, or select a category from the list on the left and toggle individual permissions on or off as needed. Once you're done, click Save changes. 

Staff Services

Assign the correct services to each staff member. This ensures that only qualified professionals can be booked for specific treatments.

If a staff member doesn’t take bookings or online bookings, you can disable those options in the first section by toggling access. In the next section, simply tick the services they’re allowed to perform.

Staff Locations

If your clinic has multiple locations, ensure each staff member is assigned correctly to prevent scheduling mishaps and enhance the client experience. Set their primary location, and if they work at additional locations, simply tick the ones where they can be booked.

Staff Photo & Bio

Adding professional photos and bios makes online bookings more personal and builds client trust. Clients feel more confident when they can see who will be treating them. They can be set up on the Personal Details section. 

Prescriber Info

If a staff member is a prescriber, make sure their details are set up correctly to avoid any issues when issuing prescriptions. You'll find the Prescription info field under Personal Details. 



If you don’t see the field, click "Customize Fields" in the top right corner and add 'Prescriber Info' to their details.

Here's where you can rearrange, remove or add more fields in their personal details. The "Add fields" button is located on the bottom of the list. Ensure to click the "Save Button" after adjusting the fields. 

Staff PIN Codes

Enhance security by requiring staff to enter a PIN when accessing the Pabau GO iOS App and the Calendar. This helps with compliance and accountability.

To add a PIN code, staff need to navigate to the top right corner of the screen and click their avatar to reveal the available options. Then select "Account Settings."

In the account settings page, switch to the "Security" tab. There you can find the Passcode field where you can enter a 4 digit code. Ensure to click the "Save Changes" button on the bottom right corner to save your settings. 

By optimizing these settings, you’ll create a well-structured and secure system that keeps your clinic running smoothly!

Shifts & Availability

Ensure all staff have the correct working hours assigned. To set up working hours, select the day you want to create a shift under the specific employee section. The shift template modal will appear, allowing you to choose from pre-defined working hours.

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Calendar 

Your calendar is the backbone of your clinic’s schedule, so it’s important to set it up correctly. This ensures appointments are booked accurately, staff availability is clear, and scheduling conflicts are avoided.

Step 1: Navigate to Calendar 

To access your calendar, navigate to the "Calendar" tab located on the left sidebar menu. 

Step 4: Key Areas to Optimize in the Calendar 

To ensure your calendar is fully optimized, check these key settings:

Calendar Settings

Configure default views, time slots, and other preferences to match your clinic’s workflow. 

Here’s what you need to check:

• Configuration – Set your calendar’s start and end time, adjust appointment time slots, define the starting date, and configure auto-lock settings for better control.
• Appointment Settings – Choose whether to allow overlapping appointments and pre-select notifications that should be sent when booking an appointment.
• Appearance – Customize how your calendar looks by deciding if staff names should be displayed with initials only, whether to hide client surnames, adjust font sizes, and modify the layout of tooltips and the appointment modal.

Blockouts

Set up blocked times for staff meetings, breaks, or unavailable hours to prevent accidental bookings. Simply select the time slot, and when the "Book Appointment" modal appears, switch to the "Lunch" or "OFF" tab at the top. Set the duration by selecting a specific time or toggle the "All day" option if you or your staff member won’t be available for the entire day.

If the blockout occurs on multiple days at the same time, such as lunch hours, you can set it to repeat by clicking the "Repeat Blockout" option. Once selected, the repeat settings will pop-up. 

Filters

Use calendar filters to quickly view appointments by staff, location, room, status, or service, making scheduling easier. To adjust filters, click the filter icon in the top left corner of the screen. The filter options will then appear on the right-hand side.

By following these steps, you can make sure that appointment types, breaks, and availability are properly configured.

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Business Details 

Ensure your Business Details are accurately set up to keep everything clear and organized for both your team and clients. Here's what to check:

Step 1: Access Business Details 

Navigate to Setup at the bottom of the left sidebar menu. Under the Business section, click on the "Business Details" tab. 

Step 2: Key Areas to Optimize

Make sure your business details are fully set up to keep everything running smoothly. Here's what to check:

Details

Ensure all essential details are added, including your business phone number, company email, website, country, currency, and time zone. Also, upload your logo to represent your brand—it will appear on invoices, notifications, and other client communications.

Social

Add all relevant social media links, as these will automatically populate in your client communications, making it easy for clients to connect with your business online.

Features
Enable features like Quotes, Letters, Labs, and Insurance Billing if they align with your practice needs. Activating the right features ensures you have the tools necessary for efficient operations. 

Once you've optimized your business details, ensure to click the "Save Changes" button in the top right corner of the screen to update the changes. 

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Locations

Setting up your locations correctly helps prevent scheduling errors, ensures clients book at the right place, and keeps staff availability organized. 

Step 1: Navigate to Locations

To access location settings in Pabau, go to Setup at the bottom of the left sidebar menu. Under the Business section, click on the "Locations" tab.

Step 2: Select Location

Review if all locations have been added to your Pabau account. To view location details, hover over the location and the edit button will appear on the far right side. Click to edit. 

Step 3: Key Areas to Optimize

Whether you have one clinic or multiple branches, the information you set here will directly impact your calendar, online bookings, invoices, and client communications. Here’s what to check to ensure accuracy and efficiency:

General 

Verify that the location name, email, and phone number are correct. Additionally, check if online booking is enabled and adjust any booking settings by toggling the available options.

Location

Make sure the address, zip code, and other details are accurate, as these will reflect in client communications, invoices, and online bookings.

Employees

Assign the correct staff members to each location. This affects availability in the calendar and online booking system.

Opening Hours

Set the correct opening hours for each location to ensure accurate scheduling in the calendar and online bookings.

By setting up your locations correctly, you ensure accurate scheduling, proper staff assignments, and a smooth booking experience for clients. This also ensures that invoices, client communications, and online bookings display the right details for each location.

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Sender Address 

Your sender address plays a key role in ensuring emails reach your clients without landing in spam. A properly configured sender address enhances deliverability and maintains a professional image.

Step 1: Navigate to Sender Address

Access the Setup page by clicking the "Setup" button in the bottom corner of the left sidebar menu. Under Marketing & Communication, locate the Communications tab and click to expand it. This will reveal the "Sender Address" sub-tab.

Step 2: Key Areas to Optimize

Setting up your Sender Address correctly ensures that emails and SMS messages sent from Pabau appear professional and reach your clients without issues. 

This ensures all messages are sent from the same recognizable sender, maintaining consistency in client communication.

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Services 

Setting up your services correctly ensures clients can easily book the right treatments, staff can manage their schedules efficiently, and all service-related details are accurately reflected in invoices and client communications.

Step 1: Navigate to Services 

Navigate to "Setup" located at the bottom of the left sidebar menu. Under the "Catalogue" section you'll find the "Services" tab. Tap to access details. 

Step 2: Key Areas to Optimize 

Once you're on the Services page, check that the following details have been added:

Service Groups

Services are organized into broad groups to keep everything structured and easy to manage. For example, you can create Service Groups like Aesthetics, Medical Treatments, or Wellness & Therapy. Within each group, you can add Service Categories.

Groups are listed on the left-hand side of the Services page. To add a new group, click the "Groups" button in the top right corner.

Service Categories

Within each group, you can set up Service Categories—for instance, under Aesthetics, you might have Facial Treatments and Skin Rejuvenation, while under Medical Treatments, you could include GP Consultations and Health Screenings.

To create Categories, you switch to the "Categories" tab at the top of the page and click the "New Category" button on the top right corner. This action will open a pop-up window where you can add any category, update the service category color, and link it with services. 

Services 

You can assign a specific category to each service for better organization. For example, Hydrafacial or Chemical Peel can be placed under Facial Treatments, while New Patient Consultation or Follow-up Appointment can be categorized under GP Consultations. To check or update a service’s category, select the service, go to the General tab, and choose the appropriate category from the Category field.

Service Descriptions

Ensure each service has a clear and informative description, especially for online bookings. To add or update a description, select the service, then switch to the Online Booking tab. Here, you can either write one manually or use AI to generate a description.

Assigned Locations 

Check that each service is linked to the correct locations. To do this, select the service, go to the Assign tab, and open the Locations sub-tab. Here, you can select or deselect the locations where the service is available.

Assigned Employees

Verify that the correct staff members are assigned to each service. To do this, select the service, go to the Assign tab, and navigate to the Employees sub-tab. Here you can select which employees can perform this service. 

Assigned Resources

Ensure that the correct rooms and equipment are assigned to each service to prevent scheduling conflicts. To do this, select the service, go to the Assign tab, and navigate to the Resources sub-tab. Here, you can select the necessary rooms and equipment by ticking or unticking them, you can also drag and drop to rearrange their order.

By setting up your services correctly, you ensure a smooth booking experience for clients and an organized workflow for your team.

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Medical Forms

Medical forms help you collect essential patient information before appointments, ensuring a smooth and efficient consultation process. In Pabau, you can create, customize, and assign medical forms to specific services, streamlining data collection and enhancing patient care.

Step 1: Navigate to Forms

Navigate to the Setup page in the bottom corner of the left sidebar menu. Then, go to the ''Forms'' tab under the ''Clinical'' section.

Step 2: Key Areas to Optimize

Here, you can view all the medical forms created in your Pabau account, including consent forms, medical history forms, treatment notes, and more. 

Here’s what to check to ensure your medical forms are optimized:

Form Components

Ensure your forms include essential components, such as a header with your business details, by using merge tags. This automatically populates key information like your clinic’s name, phone number, email, and address, ensuring consistency across all client communications and documents.

To include merge tags in your forms, click the edit button on the top right corner of the component. This will open the edit options on the right side. From there, navigate to the listed icons and select the tag icon.

This action will open a pop-up window displaying all available merge tags, including client details, appointment information, company information, and more. Clicking on any of these will insert the merge tag, ensuring the correct information is automatically pulled into the form.

Code Lookup Component

Check if the Code Lookup component is included in your forms. When clients fill out this field, the information automatically populates in the Client Card Summary, ensuring key details are easily accessible.

This component is particularly useful for documenting important medical history, such as:

• Family History – Select predefined codes for genetic conditions or hereditary health risks.
  Example: ICD-10 codes for a family history of cancer or cardiovascular diseases.

• Allergies – Record known allergies, including medications, foods, and environmental factors.
  Example: ICD codes for drug allergies, food allergies, or allergic rhinitis.

• Diagnosis – Look up and assign diagnostic codes to describe the client’s condition.
  Example: ICD-10 codes for asthma, pneumonia, or diabetes.

• Social History – Document lifestyle factors that may impact health, such as smoking, alcohol use, or occupation.
  Example: SNOMED or ICD codes for smoking status, alcohol use disorder, or occupational health risks.

By ensuring the Code Lookup component is included in your forms, you can streamline data entry and maintain accurate, structured records for every client.

Linked Services

Check the "Which service should this form be used for?" field under the Details tab in the top left corner of the screen. Here, you can type the name of a service, and it will appear in the search results for you to select. You can link multiple services to a form, ensuring it is automatically sent when any of the selected services are booked.

By following these steps, you ensure that your forms are fully optimized with accurate information, relevant linked services, and essential components.

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Client Notifications

Setting up client notifications is essential for keeping clients informed and engaged throughout their journey with your clinic. Timely reminders and updates not only reduce no-shows but also create a sense of trust and reliability.

Step 1: Navigate to Communications

Navigate to Setup, then under the ''Marketing & Communications section'' click on the ''Client Notifications'' tab.

Step 2: Key Areas to Optimize  

Here’s what you need to check to ensure your client notifications are fully optimized:

Enable Confirmations & Reminders

To enable confirmations, open the New appointment is booked template in Notification Studio. In the top right, switch on the Email and SMS toggles to choose how the confirmation is sent, then click Save changes.

To send confirmations via WhatsApp too, click Set up WhatsApp under the WhatsApp option first.

Turn on appointment reminders to help reduce no-shows and keep clients informed.

To do this, open the Upcoming appointment reminder template in Notification Studio. In the top right, switch on the Email and SMS toggles to choose how the reminder is sent, then click Save changes.

Configure Notification Settings

Start by setting up your appointment confirmation so clients get all the details they need.

In the New appointment is booked template, open the Content tab on the right. Under Message details, use the toggles to choose what’s included in the notification, such as:

• Request confirmation
• Allow rescheduling
• Allow cancellation
• Show service
• Show employee name
• Show phone number
•  Display cancellation policy 

The live preview on the left updates as you go, so you can see exactly what your clients will receive. When you’re happy, click Save changes.

Forms

Turn on Add complete form button so clients can fill in their forms straight from the notification, and Hide registration form if already completed so they don’t have to do it twice. Use Message before the form to explain why the forms matter.

Card expiry warning

Turn this on to remind clients when their card on file has expired or is about to, with an Update card button. It’s only shown to clients whose card needs updating. Adding a card may place a temporary hold of $1.00 or less.

Footer and attachments

Add extra info at the bottom, like a special offer, in the Footer. Under Attachments, click Add files to include files with every email (up to 5 MB each).

Theme

Open the Theme tab to match your notifications to your clinic’s branding.

Enter your clinic website under Import from your website and click Find my branding. Pabau will pull in your website colours, font style and button shape for you.

Or pick a ready-made palette under Start with a palette, like Ocean or Sage, and adjust the colours, text colour, logo size and position, header and footer as you like. Click Save changes when you’re done.

Settings

In the Settings tab, turn on Show social links to add your social media icons to the bottom of the notification, then choose which ones to show, like Instagram or TikTok.

If an icon is greyed out, it means that link hasn’t been added yet. Add your social links in Business details first, and they’ll become available here. Click Save changes when you’re done.

SMS Messages 

To edit the text message, click SMS at the top of the preview. Write your message in the Message box on the right, and click Add Merge Tag to insert details like the treatment, practitioner, date and time. These are filled in automatically for each client.

The counter above the box shows how many characters you’ve used out of 160, and the live preview shows exactly what your client will receive. Click Send Test SMS to check it on your phone, then Save changes.

By optimizing your client communications, you’ll reduce no-shows, keep your calendar full, and improve client satisfaction. With automated confirmations and reminders, you ensure that your clients are always informed and prepared, making appointments run smoothly and efficiently.

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Online Bookings

Online booking is a game-changer for both your clinic and clients. Optimizing this feature ensures clients can easily schedule appointments 24/7. With a user-friendly booking system, you’ll improve client satisfaction, and keep your calendar full.

Step 1: Navigate to Online Booking

Click Setup in the sidebar, choose Online presence and click Online Bookings (or go to More → Online Bookings). On the Overview tab, work through the booking-page checklist until every check is green — see New Online Bookings Part 1: Get Your Booking Page Ready.

Step 2: Open Pabau Studio