---
title: Engage | Pabau Knowledge Base
description: Engage
---

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1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2)
2. [Engage](https://support.pabau.com/en/pabau2/engage)

# Engage

- [Engage Troubleshooting](https://support.pabau.com/en/pabau2/troubleshooting-in-engage)

## Getting Started

- [Engage Channel Settings: Your Communications Hub](https://support.pabau.com/en/pabau2/engage-channel-catalog)
- [Getting Started with the Engage Inbox](https://support.pabau.com/en/pabau2/getting-started-with-the-engage-inbox)
- [What Is Pabau Engage?](https://support.pabau.com/en/pabau2/what-is-pabau-engage)
- [Getting Started with Team Chat in Engage](https://support.pabau.com/en/pabau2/getting-started-with-team-chat-in-engage)
- [Engage Reports: Track Calls, Messages and Team Performance](https://support.pabau.com/en/pabau2/engage-reports)

## Inbox & Conversations

- [How to Assign Conversations to Team Members in Engage](https://support.pabau.com/en/pabau2/how-to-assign-conversations-in-engage)
- [How to Filter, Search and Sort Conversations in Engage](https://support.pabau.com/en/pabau2/how-to-filter-search-and-sort-conversations-in-engage)
- [How to Manage Conversations in Engage (Read, Star, Close and Trash)](https://support.pabau.com/en/pabau2/how-to-manage-conversations-in-engage)
- [How to Organise Conversations with Labels in Engage](https://support.pabau.com/en/pabau2/how-to-organise-conversations-with-labels-in-engage)
- [Troubleshooting the Engage Inbox](https://support.pabau.com/en/pabau2/troubleshooting-the-engage-inbox)
- [How to Reply to Messages and Switch Channels in Engage](https://support.pabau.com/en/pabau2/how-to-reply-to-messages-in-engage)
- [How to Start a New Conversation in Engage](https://support.pabau.com/en/pabau2/how-to-start-a-new-conversation-in-engage)
- [How to Use Message Templates in Engage](https://support.pabau.com/en/pabau2/how-to-use-message-templates-in-engage)
- [How to Create Views in Engage](https://support.pabau.com/en/pabau2/how-to-create-views-in-engage)

See less ▼

## Clients & the Client Panel

- [Appointment-Date Smart Links in Engage Messages](https://support.pabau.com/en/pabau2/appointment-date-smart-links-in-engage)
- [How to Create a Lead or Client from a Conversation in Engage](https://support.pabau.com/en/pabau2/how-to-create-a-lead-or-client-from-engage)
- [How to Link a Conversation to a Client in Engage](https://support.pabau.com/en/pabau2/how-to-link-a-conversation-to-a-client-in-engage)
- [Understanding the Client Panel in Engage](https://support.pabau.com/en/pabau2/understanding-the-client-panel-in-engage)

## SMS

- [SMS Pricing and Sending Limits in Engage](https://support.pabau.com/en/pabau2/engage-sms-pricing-and-sending-limits)
- [What is A2P 10DLC?](https://support.pabau.com/en/pabau2/10dlc)
- [How to Make Pabau Reminders Reply-Capable (SMS Sender Warning)](https://support.pabau.com/en/pabau2/how-to-fix-the-engage-sms-sender-warning)
- [How to Send and Receive SMS in Engage](https://support.pabau.com/en/pabau2/how-to-send-and-receive-sms-in-engage)
- [How to Set Up Two-Way SMS in Engage](https://support.pabau.com/en/pabau2/how-to-set-up-two-way-sms-in-engage)

## Phone Calls

- [Call Recordings, Transcripts, Outcomes and Notes in Engage](https://support.pabau.com/en/pabau2/engage-call-recordings-transcripts-and-outcomes)
- [Fixing Microphone and Audio Problems in Engage](https://support.pabau.com/en/pabau2/fixing-microphone-and-audio-problems-in-engage)
- [How to Make and Receive Calls in Engage](https://support.pabau.com/en/pabau2/how-to-make-and-receive-calls-in-engage)
- [How to Set Up a Call Menu (IVR) in Engage](https://support.pabau.com/en/pabau2/how-to-set-up-an-ivr-call-menu-in-engage)
- [How to Use Voicemail in Engage](https://support.pabau.com/en/pabau2/how-to-use-voicemail-in-engage)
- [The Calls Tab: Your Clinic's Call Log in Engage](https://support.pabau.com/en/pabau2/the-engage-calls-tab)
- [How to Set Up the Calls Channel in Engage (Buy a Number)](https://support.pabau.com/en/pabau2/how-to-set-up-calls-in-engage)
- [Buying a UK Number: Business Verification in Engage](https://support.pabau.com/en/pabau2/engage-uk-number-business-verification)
- [Call Setup: Numbers, Team Assignment and Call Settings](https://support.pabau.com/en/pabau2/engage-call-setup-numbers-and-settings)
- [How to Set Up Call Routing for a Number (Hours, Ring Groups and Voicemail)](https://support.pabau.com/en/pabau2/engage-call-routing-for-a-number)
- [How to Call Clients and Answer Engage Calls Without Leaving Pabau](https://support.pabau.com/en/pabau2/how-to-call-clients-and-answer-engage-calls-without-leaving-pabau)

See less ▼

## Porting Your Numbers

- [How to Port Your Fax Number to Pabau](https://support.pabau.com/en/pabau2/how-to-port-your-fax-number-to-pabau)
- [How to Port Your Phone Number to Pabau](https://support.pabau.com/en/pabau2/how-to-port-your-phone-number-to-pabau)
- [After You Request a Phone Port: Statuses, E-Sign and Activation](https://support.pabau.com/en/pabau2/phone-port-statuses-and-activation)
- [Tracking or Withdrawing a Port Request](https://support.pabau.com/en/pabau2/tracking-or-withdrawing-a-port-request)

## WhatsApp

- [How to Connect WhatsApp Business to Engage](https://support.pabau.com/en/pabau2/how-to-connect-whatsapp-business-to-engage)
- [How to Send and Receive WhatsApp Messages in Engage](https://support.pabau.com/en/pabau2/how-to-send-and-receive-whatsapp-in-engage)
- [WhatsApp Templates and the 24-Hour Window](https://support.pabau.com/en/pabau2/whatsapp-templates-and-the-24-hour-window)
- [WhatsApp Troubleshooting in Engage](https://support.pabau.com/en/pabau2/whatsapp-troubleshooting-in-engage)

## Email

- [Email in Engage: Sending, Forwarding and Mailboxes Explained](https://support.pabau.com/en/pabau2/email-in-engage-explained)
- [How to Connect Gmail or Microsoft 365 (Outlook) to Engage](https://support.pabau.com/en/pabau2/how-to-connect-gmail-or-outlook-to-engage)
- [How to Set Up Email Forwarding into Engage](https://support.pabau.com/en/pabau2/how-to-set-up-email-forwarding-into-engage)

## Fax

- [How to Set Up Fax in Engage (Buy a Fax Number)](https://support.pabau.com/en/pabau2/how-to-set-up-fax-in-engage)
- [How to Send a Fax from Engage](https://support.pabau.com/en/pabau2/how-to-send-a-fax-from-engage)
- [Receiving Faxes and Saving to a Client's Chart](https://support.pabau.com/en/pabau2/receiving-faxes-and-saving-to-chart-in-engage)
- [Managing Fax Numbers and Usage in Engage](https://support.pabau.com/en/pabau2/managing-fax-numbers-and-usage-in-engage)

## Facebook & Instagram

- [How to Connect Facebook Messenger to Engage](https://support.pabau.com/en/pabau2/how-to-connect-facebook-messenger-to-engage)
- [Replying to Facebook and Instagram Messages in Engage](https://support.pabau.com/en/pabau2/replying-to-facebook-and-instagram-in-engage)

## Routing & Automation

- [Conversation Routing: Auto-Route Incoming Messages in Engage](https://support.pabau.com/en/pabau2/engage-conversation-routing)
- [Routing Recipes: CONFIRM and STOP Keywords and Common Setups](https://support.pabau.com/en/pabau2/engage-routing-recipes)
- [Building Routing Workflows: Conditions and Actions](https://support.pabau.com/en/pabau2/engage-routing-workflow-conditions-and-actions)
- [Why Didn't My Routing Workflow Run?](https://support.pabau.com/en/pabau2/why-didnt-my-routing-workflow-run)

## Billing & Usage

- [How Engage Billing Works: Subscriptions and Credits](https://support.pabau.com/en/pabau2/how-engage-billing-works)
- [Engage Plus: Pricing, Features, and Credits Explained](https://support.pabau.com/en/pabau2/engage-plus-pricing-features-and-credits-explained)
- [How to View Your Usage in Engage](https://support.pabau.com/en/pabau2/how-to-view-your-usage-in-engage)
- [Call & Messaging Pricing](https://support.pabau.com/en/pabau2/call-and-messaging-pricing)

- [Home Page](https://support.pabau.com/en/pabau2/home-page#main-content)

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- [Team](https://support.pabau.com/en/pabau2/team#main-content)

    - [Team Overview](https://support.pabau.com/en/pabau2/team#team-overview)
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- [FAQs & Troubleshooting](https://support.pabau.com/en/pabau2/faqs-troubleshooting#main-content)

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- [Developer & Other](https://support.pabau.com/en/pabau2/developer-other#main-content)

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- [Migrating Your Data to Pabau](https://support.pabau.com/en/pabau2/migrating-your-data-to-pabau)
- [Pabau Account Optimization](https://support.pabau.com/en/pabau2/pabau-account-optimization)
- [For Patients: How-to Guides](https://support.pabau.com/en/pabau2/for-patients-how-to-guides#main-content)

    - [Client Portal Guide](https://support.pabau.com/en/pabau2/for-patients-how-to-guides#client-portal-guide)
    - [Getting started](https://support.pabau.com/en/pabau2/for-patients-how-to-guides#getting-started)
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- [Best Practices](https://support.pabau.com/en/pabau2/best-practices)
- [Pabau Product Portal](https://support.pabau.com/en/pabau2/pabau-product-portal)
- [Compliance](https://support.pabau.com/en/pabau2/compliance)
- [Care Plus Upgrade](https://support.pabau.com/en/pabau2/care-plus-upgrade#main-content)

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    - [Cases](https://support.pabau.com/en/pabau2/care-plus-upgrade#cases)
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- [Marketing Plus upgrade](https://support.pabau.com/en/pabau2/marketing-plus-upgrade#main-content)

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- [Labels](https://support.pabau.com/en/pabau2/labels#main-content)

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- [Engage](https://support.pabau.com/en/pabau2/engage#main-content)

    - [Getting Started](https://support.pabau.com/en/pabau2/engage#getting-started)
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- [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing#main-content)

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- [New Client Card](https://support.pabau.com/en/pabau2/new-client-card)
- [Data Hub](https://support.pabau.com/en/pabau2/data-hub)

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