NOTE: This guide covers the new Online Bookings and Client Portal, which are being rolled out to clinics in phases. If your screens look different, your account may still be on the classic version — message us via the in-app chat and we will help.
Reserve with Google puts a booking button on your Google Business Profile, so clients who find you on Google Search or Google Maps can book straight into your Pabau calendar. It is free to use. In this article, you will learn how to switch it on and choose which locations take bookings from Google.
Before You Start
- You need a Google Business Profile for each location. Your business name, address and phone number in Pabau must match your profile exactly.
- Your online bookings and your client portal must be switched on — see Part 1: Get Your Booking Page Ready and How to Set Up the New Client Portal.
- Each location needs a full address, city, postcode and a valid phone number, and must be bookable online.
Step 1: Open Reserve with Google
- Go to Setup and, under Online presence, click Reserve with Google.
Setup → Online presence → Reserve with Google
This opens the Google Reserve tab of your Online Bookings page. You can also reach it from Setup → Online Bookings by clicking the Google Reserve tab.
Step 2: Turn On Google Reserve
- Switch on Activate Google Reserve, or click Turn on Google Reserve at the top of the tab. Once it is on, the top of the tab shows Enabled in Pabau.
Switch on Activate Google Reserve
The change saves straight away — there is no Save button. If you do not have a Google Business Profile yet, click Create a Google Business Profile.
Step 3: Choose Your Locations
Under Your locations, every active location is listed with its address, phone number and website.
- Use the switch next to each location to choose whether it can take bookings from Google. The count at the top shows how many are selected.
- If a location shows Needs attention, click Edit location details and add whatever is missing — usually the phone number, website, or a full address and postcode.
Switch on each location, and fix any that need attention
Each location shows one of these statuses:
- Selected — the location is switched on in Pabau.
- Paused — Google Reserve is switched off, so nothing is sent. Your location choices are kept for when you turn it back on.
- Needs attention — details are missing, or the location is hidden from online bookings. A location hidden from online bookings cannot appear on Google until you change its location settings.
NOTE: Selected confirms your setting in Pabau, not that Google has published your listing. Changes usually appear on Google within 24–48 hours, but can take up to 72 hours. If your booking button has not appeared after that, message us via the in-app chat.
IMPORTANT: Your selected locations also need eligible services that clients can book online, and an active Pabau subscription.
Step 4: See Bookings That Come From Google
Bookings made through Google land in your Pabau calendar like any other online booking. To see how many came from Google, open the Analytics tab on your Online Bookings page and look for Google under Channels.
TIP: To stop taking bookings from Google, switch off Activate Google Reserve. Your booking button is removed once Google processes the update.
What's next?
To share your booking page in other places — your website, Instagram or a QR code — see Part 5: Share Your Booking Page and Add It to Your Website.
Questions? Reach us any time via the in-app chat — we’re happy to help.
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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.