How to Regain Access After 2FA Lockout
In this article, we will explain what happens if you enter the wrong two-factor authentication (2FA) code multiple times, why you may be temporarily locked out, and how to regain access to your account quickly and securely.
To better understand how two-factor authentication works and how to set it up correctly, we recommend reviewing the following articles:
Why does the 2FA lockout happen?
To keep your account secure, Pabau limits the number of incorrect 2FA attempts.
If you enter the wrong verification code three times in a row, your account will be temporarily locked for 15 minutes.
-
The 15-minute timer starts from the last failed attempt.
-
After 15 minutes, the attempt counter resets automatically.
-
You can then try signing in again with a new verification code.
This security measure helps protect your account from unauthorized access.
How to regain access
If you are locked out:
-
Wait 15 minutes from your last failed attempt.
-
Try signing in again.
-
Make sure you enter the latest 2FA code generated by your authentication method (codes expire quickly).
-
Double-check that your device time is set correctly if you are using an authenticator app.
If you continue experiencing issues, contact your clinic administrator or Pabau Support for assistance.
By following these steps, you can quickly regain access to your account and continue using Pabau securely and without disruption.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.