Clients with private medical cover can book online without paying upfront: eligible services offer Pay with Insurance at the payment step, and the booking lands in your calendar with the insurer as the payer.
This guide is for practices in the United Kingdom. Claims are submitted electronically through the Healthcode clearing service, with additional tools for BUPA membership checks and insurer remittances.
Before clients can use it
- The client's insurance is on their profile — insurer and membership number (see Part 2: Client insurance setup).
- The service accepts insurance — it has a contract price for the insurer (per-insurer price lists, Part 1).
- The Insurance Details widget is enabled — in Setup → Client Portal, switch on the Insurance Details widget so the portal can offer insurance as a payment method and collect authorisation codes.
1. The client picks a service
In your online booking portal, services that accept insurance carry an Insurance label. The client selects the service, location and time as usual:
2. They choose Pay with Insurance
On the payment screen, the client selects Pay with Insurance and clicks Pay Now:
3. They confirm their insurance details
The portal shows the insurance details it needs:
- Company name and membership number — pre-filled from the client's Pabau profile.
- Authorisation code — issued by the insurer for the treatment; the client (or your team) enters it here.
After saving, the booking is confirmed — and on your side the appointment shows the insurer as the payer, ready for the normal claims flow (Part 3 and Part 4):
Clients can also keep their insurance details up to date themselves under Account → Payments → Insurance Details in the portal.