The Failed Payments report lists every PabauPay (Stripe) charge that failed within a date range — the patient it belongs to, the card that was used, the amount, and Stripe’s decline reason.
It answers: which payments didn’t go through, whose cards were declined, how much revenue those failed charges add up to, and why each one failed — so you can follow up with the client, retry the charge, or take another payment method.
For example, if Emma Thompson’s monthly "Glow Membership" charge is declined on 14 June, the report shows the request date and amount, the card ending, and a red Reason pill such as "Your card has insufficient funds." — everything the front desk needs to follow up.
In this article, we’ll explain how to find the report, what each filter and column means, and the limits to keep in mind.
How to find it
Step 1: Navigate to the Analytics Feature
Log in to your Pabau account, and in the left sidebar menu, go to Analytics, then click on the "Reports" button.
Step 2: Access the reports banner
On the "Try our new suite of reports" banner, click Try it now.
Once you’re in the new reports view, go to the PabauPay section and click on Failed Payments (marked "New") to open the report.
NOTE: The PabauPay section is visible only to users whose permission role includes "Can access business company reports" — there is no separate per-report permission. The report reads live data from your PabauPay (Stripe) account, so it only shows results once PabauPay is set up. New to PabauPay? Start with the Card Terminal and Wallet setup guide.
Toolbar controls
| Button | What it does |
|---|---|
| Columns | Opens the column manager — show or hide any of the 11 table columns. Your choice is remembered in your browser for this report. |
| Export | Downloads the on-screen table as a CSV file (e.g. failed-payments-2026-08-04.csv). In the CSV, the Reason column also appends Stripe’s failure code in parentheses. |
| Opens your browser’s print dialog, formatted for A4 landscape. | |
| Help | Opens the in-app help panel — an overview, how-to steps, and a definition of every column. |
| Refresh | Re-runs the report with your current filters. |
Filters
- Dates – The date range the report analyses, matched against the date each charge was attempted. Defaults to the last 30 days, with presets for Today, Last 7 days, Last 30 days, This month, Last month, and Year to date, or a custom range. Clearing the range shows "All dates", but the report still loads the most recent 30 days of failed charges.
- Location – Optional, single-select, searchable. Scopes the report to one location — only locations you’re permitted to access are listed.
- Card brand – Optional, single-select. Defaults to All brands, or pick one of Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, or Unknown.
There’s no free-text search box on this report — use the filters to narrow the list instead.
Understanding the report
The table
Each row is one failed charge. You can find a definition of every column in the Help panel.
| Column | What it shows |
|---|---|
| Location | The clinic location the charge belongs to. |
| Patient name | The patient who was charged. Click the name to open their client card. |
| Patient email | The patient’s email address. |
| Request date | When the charge was attempted, e.g. "Aug 4, 2026 3:12 PM". |
| Transaction # | The Stripe charge ID for the failed attempt. |
| Card | The card brand and last four digits, e.g. "visa ···· 4242". |
| Card type | The card’s funding type: credit or debit. |
| Card present | Yes or No — whether the card was physically present, i.e. an in-clinic card terminal payment. |
| Recurring | Yes or No — whether the charge was part of a recurring payment, such as a membership. |
| Amount | The amount that failed to charge. |
| Reason | Stripe’s failure message or decline reason, shown as a red pill. |
The totals bar
Below the table, Total sums the amount of every failed charge in the current view, and the results label shows the count, e.g. "38 failed charges".
NOTE: Two limits to keep in mind:
- Only PabauPay (Stripe) charges appear here. Declined payments taken through any other payment provider, and manually recorded payments, are not included.
- The report lists the most recent failed charges in your selected window, up to around 200. If a busy period could exceed that, narrow the date range so nothing is cut off — the Total sums only the charges listed.
Related guides
- Payouts Report — the other side of the money flow: what reached your bank.
- AVS Details for Saved Cards Report — spot risky saved cards before charging them.
- Cross-Location Settlement Report — PabauPay settlement across your locations.
- How to Access Your Stripe Dashboard via Pabau
With this understanding, you can confidently use the Failed Payments report to stay on top of declined charges, understand why they failed, and recover the revenue behind them.
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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.