This article covers the new Client Card, available to selected clinics from August 2026. If your Client Card looks different, see the How to Send a Connect Password Reset Link (Classic) guide instead.
If a client forgets their password, you can send them a reset link directly from their client card. This helps them regain access to the Connect portal so they can book appointments, complete forms, or view records without delay.
Step 1: Open the Client Card
Start by logging into your Pabau account using your login credentials. Then, go to the top search bar and search for the client by typing in their name, phone number, email, or client ID. Once you find them, click to open their client card.
Step 2: Send a Reset Password Link
Click the "Actions" dropdown at the top of the client details panel on the left, then select "Reset password" from the menu. 
A confirmation prompt titled "Send password reset email?" will appear, showing the email address the link will be sent to. Click "Send reset link" to confirm and email the client their reset link.
NOTE: The reset link is sent to the email address saved on the client’s card, so make sure it is entered correctly first. If no email address is on file, the prompt will tell you and the "Send reset link" button will stay unavailable until you add one.
With the reset link sent, the client can securely set up a new password for their Pabau Connect account.
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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.