Fixing Microphone and Audio Problems in Engage
Browser calls need one thing above all: permission to use your microphone. This article works through the quick checks when callers cannot hear you — or you cannot hear them.
Check 1: Browser Microphone Permission
The first time you answer a call, the browser asks for microphone access. If it was dismissed or blocked, click the icon by the address bar (a camera/microphone symbol or the padlock), set the microphone to Allow for Engage, and reload the tab.
Check 2: The Right Device
If you use a headset, make sure the browser is using it — the address-bar permissions panel or your system sound settings let you pick the input and output device. A common culprit: audio playing through the headset while the microphone is still the laptop’s built-in one on a closed lid.
Check 3: The Operating System
On macOS, System Settings → Privacy & Security → Microphone must allow your browser. On Windows, Settings → Privacy → Microphone does the same. Without this, the browser itself never hears the microphone.
Check 4: You Have a Number
If calls simply never ring for you, that is not audio — you may not have a personal number assigned. Click your avatar at the bottom of the icon rail and check for You don’t have a number. See our How to Make and Receive Calls in Engage article.
TIP: After changing a permission, reload the Engage tab — permissions apply from the next page load.
Related Articles
We suggest reading our Call Setup: Numbers, Team Assignment and Call Settings article to check the full call chain.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy.