UK telecoms rules require the identity of any business taking a UK number to be verified before the number goes live. This article explains what to expect when you buy a UK number in Engage.
Why Verification Exists
UK carriers must know who operates every business number, to curb spoofed and fraudulent calls. It is a one-time check on your clinic — not on each number you buy afterwards.
What You Will Be Asked For
When the number you are buying is a UK number, the purchase flow collects your business details — the clinic’s registered name, its address, and a company identifier such as your Companies House number. Have them ready before you start; the details must match your official registration.
What Happens After You Submit
Verification is reviewed rather than instant — the number activates once the check clears. If something cannot be matched, you will be asked to correct the details and resubmit. Progress is visible on the number in Settings → Calls → Phone Numbers.
TIP: Use your clinic’s registered legal name exactly as it appears at Companies House — trading names that differ from the registration are the most common cause of a bounced verification.
Related Articles
We suggest reading our How to Set Up the Calls Channel in Engage (Buy a Number) article for the rest of the setup.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy.