Pabau Scribe is not available or not showing
If Pabau Scribe is not visible in your Pabau GO app, check the following:
- Make sure you have the latest version of the Pabau GO app installed. Go to the App Store, search for Pabau GO, and check whether an update is available. Older versions of the app may not support Scribe or may display it incorrectly.
- Make sure the form template you are using has a long answer component added to it. Scribe requires a long answer field in the form to populate the generated notes into — without it, Scribe will not appear as an option on that form.
Scribe is not recording or the microphone is not working
If Scribe is not picking up audio when you try to record, check the following:
- Make sure you have granted microphone permissions to the Pabau GO app. Go to your phone's Settings → Pabau GO → Permissions and confirm that microphone access is enabled.
- Check that your device microphone is not blocked or covered, and that no other app is currently using it.
- Try closing and reopening the Pabau GO app and starting the recording again.
Scribe is not generating notes after recording
If the recording completes but no notes are generated, check the following:
- Check that you have a stable internet connection during and after the recording. Scribe requires an active connection to process and generate notes.
- Check your Pabau credits — if your credits have run out, Scribe will not be able to process recordings. Review this article on how to check and top up your credits.
- Try recording again with the app in the foreground — switching away from the app during a recording may interrupt the process.
NOTE: If you have a Care Plus subscription, AI features can be used without consuming credits.
What does "No speech was picked up" mean?
This message means the recording reached Pabau but no words could be recognised in it — usually because the microphone captured silence or very quiet audio.
- On the web, the form shows "No speech was picked up". Click the Configure Audio (settings) icon in the AI bar: if you see "Microphone access is denied. Please enable it in your browser settings.", allow the microphone for Pabau in your browser and reload the page.
- Make sure the microphone you are speaking into is the default input on your computer, is not muted, and is not in use by another app such as a video call.
- While recording, watch the level bars on the Configure Audio icon. If they stay flat, or "Low volume detected" appears, move closer to the microphone or raise its input volume.
- In Pabau GO, the message reads "No speech was detected in the recording. Please check your microphone and record again."
TIP: Retry transcription re-sends the same recording, so it only helps if the audio itself was fine. If the microphone was the problem, record again once it is fixed. Recordings under six seconds show "Transcript is too short" instead.
The app is crashing or freezing when using Scribe
If the Pabau GO app crashes or freezes during a Scribe session, try the following:
- Update the app to the latest version via the App Store — bug fixes and stability improvements are regularly included in updates.
- Restart your device and try again.
- Reinstall the Pabau GO app if the issue persists after updating and restarting.
- Check that your device has sufficient available storage — low storage can cause apps to crash unexpectedly.
📱Please note: The latest version of Pabau GO requires iOS 17 / iPadOS 17 or later. Devices that can't update to iOS 17 / iPadOS 17 won't be able to run it.
Download Pabau GO on your iPhone or iPad from the App Store.
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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.