This article covers the data migration process from Cliniko to Pabau.
If you're switching to Pabau from Cliniko, here's everything you need to know about transferring your data into your Pabau account!
The first step is booking a 15-minute meeting with our implementation specialists. During this call, the details of the data migration will be discussed.
Once you've done that, please read through the guide below. It's important to review each section thoroughly, as it outlines your role in the transfer, and what we do for you.
Organizing the Export of Your Account Data with Cliniko
To perform the transfer, we will need an export of your account data. You can obtain the export by doing one of the following:
- Contact Cliniko Support to export your data. Please note that account exports may be a billable service.
- Export the data yourself by following Cliniko's guide here.
- 🌟Recommended: Provide us with your Cliniko login credentials so we can export the data for you.
Any data entered into Cliniko after the export won't be transferred to Pabau and will need to be manually entered after the transfer is completed.
What Do We Transfer?
- Client Details
- Staff
- Services
- Products
- Appointments
- Medical Forms
- Financial Records
- Attachments
Going Live with Your Pabau Account
The data import process typically takes about 7-10 business days, depending on the volume of data.
After the data migration is complete, you will have a data validation call with your implementation specialist to review the imported data and confirm its accuracy.
Following this, you will receive a sign-off survey. Once you submit the survey, your implementation specialist will activate your account, and you will receive your login credentials via email.
At this stage, we highly recommend enrolling in the "Get Started" course at the Pabau Academy. This course offers short, bite-sized lessons on the basic setup of your Pabau account. It is split into two parts, each focusing on essential information. As you follow along, you will set up your own Pabau account, learning by doing.
If you have purchased a success package, you will receive an email with a link to book a meeting with our Customer Success representatives, who will assist you in setting up your account.
Final Checklist
- Go live with the Pabau account ✅
- Confirm export of data from Cliniko ✅
- Verify data transferred to Pabau ✅
- Manually enter any new data added to Cliniko post-export ✅
- Reach out for any assistance ✅
We understand that switching from another system is a significant step, and we're here to make the transition as smooth as possible for you. If you have any questions, don't hesitate to contact us. We're always ready to assist!
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.