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How to View Your Purchased Packages

In this article, we will guide you through the steps to easily view your purchased packages in the Client Portal.

NOTE: Your clinic decides which options you see, so some of the steps below may look slightly different or be skipped.

In this article, you will learn how to see the packages you have bought, how many sessions you have left, and how to book your next session from your client portal.

Step 1: Open My Packages

  1. Sign in to your client portal and click My Packages in the menu. On a phone, tap the menu button (☰) at the top left first.
  2. At the top you will see your totals: Sessions remaining, Active packages and Sessions used.

The My Packages page with the sessions remaining, active packages and sessions used totals

Open My Packages to see your totals

Step 2: Check Each Package

The Active tab lists every package you can still use.

  1. Each package shows when you bought it, when it expires and how many sessions you have left — for example, 5 sessions remaining · 1 of 6 used.
  2. Click Book session to book your next session.

A package showing its purchase and expiry dates, sessions remaining and the Book session button

Check your sessions and click Book session

Book session opens your clinic’s booking page. Choose the treatment and a time as usual, then at the payment step choose Pay with package to use one of your sessions.

A package can show one of these labels:

  • Active — ready to use.
  • Expires soon — book your remaining sessions before the expiry date.
  • Used up — no sessions left.
  • Unavailable — it can’t be booked online. Please ask the clinic.

NOTE: If a package says No services linked — ask the clinic what this package covers, contact your clinic to check which treatments you can use it for.

Step 3: See the Sessions You Have Used

  1. Click the History tab.
  2. Each session taken from a package is listed with its date and status: Used, or Returned if the session was put back on your package.

The History tab on a phone, listing a used session from a package

The History tab lists every session you have used

TIP: Looking for another course? Click Explore packages at the bottom of the page to open your clinic’s store.

What's next?

To buy another package, read How to Buy a Package Online. To make a booking, read How to Book an Appointment Online.

Questions? Reach us any time via the in-app chat — we’re happy to help.

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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.