NOTE: Your clinic decides which options you see, so some of the steps below may look slightly different or be skipped.
If your clinic runs a loyalty scheme, you earn points when you visit, buy treatments or products, or do things like book online or leave a review. In this article, you will learn how to check your points balance and see how you earned or spent them in your client portal.
Step 1: Open Loyalty
- Sign in to your client portal and click Loyalty in the menu. On a phone, tap the menu button (☰) at the top left first. Your balance is also shown under Loyalty points in the Account summary on your dashboard — click it to open the same page.
Open Loyalty from the menu or from your dashboard
Step 2: Check Your Points
- Your points balance is shown at the top of the page.
- Recent activity lists each time you earned or spent points, with the date, what it was for (such as a sale or a reward for booking online), the invoice it relates to and any note from the clinic.
- Redeem rewards — ask your clinic what you can spend your points on.
Your balance, recent activity and how to redeem
TIP: Some clinics let you spend points online. If yours does, choose Loyalty points at the payment step when you book.
NOTE: If you don’t see Loyalty in your menu, your clinic doesn’t show loyalty points in the portal. Please ask them about your balance.
What's next?
To book a treatment, read How to Book an Appointment Online. For everything else in your portal, see How to Use Your Client Portal.
Questions? Reach us any time via the in-app chat — we’re happy to help.
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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.