How to View Event Logs for Memberships (New Client Card)

Step 1: Open the Client Card

Start by logging into your Pabau account and navigating to the client card of the client whose membership event log you wish to view.

Step 2: Go to the Memberships Tab

In the client card, click on the Memberships tab to view the memberships associated with the client.

Step 3: Select Event Log

Find the membership you want to review. In the "Plan details" panel on the right-hand side of the membership card, click "Event log". A "Membership Event Log" panel slides out, split into three sections: Invoices, Payment Events and Usage Events.

Step 4: View Invoices

The Invoices section lists every invoice processed for this membership, along with its date, invoice number, amount and status. Click an invoice to open it in the client’s Financials tab.

Step 5: View Payment Events

The Payment Events section lists all payment-related activity for this membership — for example "Subscription Created", "Subscription Paused", "Subscription Resumed", "Invoice Paid" and "Invoice Payment Failed". The most recent events are listed first.

Step 6: View Usage Events

The Usage Events section tracks how the membership has been used — for example services redeemed (e.g. "Free session of Anti-Wrinkle 1 Area"), credits used towards an invoice, perks added manually, unused sessions rolled over, and pauses or resumes. Click "Show more" at the bottom of the list to load older events.

By following these steps, you can easily view the event log for a client’s membership and review its invoices, payments and usage in one place.