---
title: How to Organise Conversations with Labels in Engage
description: How to create colour-coded labels in Engage, apply them to conversations and filter the inbox by label.
---

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# How to Organise Conversations with Labels in Engage

## How to create colour-coded labels in Engage, apply them to conversations and filter the inbox by label.

Labels are your clinic's own colour-coded tags — "Aftercare", "Appointments", "Important" — that make it easy to organise and find conversations. This article shows you how to create labels, apply them and filter by them.

**Step 1: Create a Label**

In the inbox sidebar, hover over **Labels** and click the **+**. Give the label a name, pick one of the colours, and click **Add**. The label appears in the sidebar immediately, with a count of the conversations carrying it.

![The new label popover in the Engage sidebar with a name field, colour swatches and the Add button.](https://support.pabau.com/hubfs/engage-kb-v2/recon-new-label.png)

**Step 2: Apply It to a Conversation**

Open a conversation and click the **label** icon in the header, then tick the labels you want. A conversation can carry several labels at once.

![The conversation header actions, including the Apply label button.](https://support.pabau.com/hubfs/engage-kb-v2/g-header-actions.png)

**Step 3: Filter by Label**

Click any label in the sidebar to see only the conversations that carry it. The count next to each label updates live.

**TIP:** Labels also power automation: the conversation-routing builder has an **Add label** action, so incoming conversations can be labelled automatically — see our **Building Routing Workflows: Conditions and Actions** article.

---

 

**Related Articles**

We suggest reading our [How to Create Views in Engage](https://support.pabau.com/en/pabau2/how-to-create-views-in-engage?hsLang=en) article — views can combine labels with channels, assignees and waiting times into a saved, team-wide filter.

For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the [Pabau Academy](https://academy.pabau.com).

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    - [US Insurance Billing Additional Resources](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#us-insurance-billing-additional-resources)
- [New Client Card](https://support.pabau.com/en/pabau2/new-client-card?hsLang=en)
- [Data Hub](https://support.pabau.com/en/pabau2/data-hub?hsLang=en)

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