Labels are your clinic's own colour-coded tags — "Aftercare", "Appointments", "Important" — that make it easy to organise and find conversations. This article shows you how to create labels, apply them and filter by them.
Step 1: Create a Label
In the inbox sidebar, hover over Labels and click the +. Give the label a name, pick one of the colours, and click Add. The label appears in the sidebar immediately, with a count of the conversations carrying it.
Step 2: Apply It to a Conversation
Open a conversation and click the label icon in the header, then tick the labels you want. A conversation can carry several labels at once.
Step 3: Filter by Label
Click any label in the sidebar to see only the conversations that carry it. The count next to each label updates live.
TIP: Labels also power automation: the conversation-routing builder has an Add label action, so incoming conversations can be labelled automatically — see our Building Routing Workflows: Conditions and Actions article.
Related Articles
We suggest reading our How to Create Views in Engage article — views can combine labels with channels, assignees and waiting times into a saved, team-wide filter.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy.