---
title: How to Link an Unlinked Deposit or Gift Voucher Payment in the Wallet
description: In this article, we will walk you through how to link unlinked deposit and gift voucher payments in the Wallet to a Money on Account invoice — so the funds are correctly applied to the client's account.
---

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# How to Link an Unlinked Deposit or Gift Voucher Payment in the Wallet

## In this article, we will walk you through how to link unlinked deposit and gift voucher payments in the Wallet to a Money on Account invoice — so the funds are correctly applied to the client's account.

When a deposit or gift voucher payment appears in the Wallet without being linked to an invoice, it needs to be manually linked to ensure the funds are recorded correctly on the client's account. The steps below will walk you through how to create a Money on Account invoice and link the unlinked payment to it.

#### **Step 1: Access the Point of Sale**

Log in to [your Pabau account.](http://app.pabau.com) You can access the Point of Sale in one of two ways:

- Click the **Create** button at the top of the screen next to the search bar and select **Sale** — this is the quickest way to get started.
- Alternatively, navigate to the relevant client's card by using the search bar, click the blue **'+'** (Create) button in the bottom right corner of the screen, and select **Sale**.

#### **Step 2: Select the Client**

If you accessed the Point of Sale from the top navigation, search for and select the relevant client so the sale is linked to their account.

![](https://support.pabau.com/hs-fs/hubfs/image-png-Mar-11-2026-11-19-42-7407-AM.png?width=670&height=310&name=image-png-Mar-11-2026-11-19-42-7407-AM.png)

#### **Step 3: Add Money on Account as the Item**

In the Point of Sale, add **Money on Account** as the item. Enter the amount that matches the unlinked payment sitting in the Wallet.

![](https://support.pabau.com/hs-fs/hubfs/image-png-Mar-11-2026-11-29-43-6419-AM.png?width=659&height=428&name=image-png-Mar-11-2026-11-29-43-6419-AM.png)

#### **Step 4: Choose Payment Method**

When prompted to select a payment method, choose **Self Pay** as the payment type.

![](https://support.pabau.com/hs-fs/hubfs/image-png-Mar-11-2026-11-21-50-9530-AM.png?width=670&height=406&name=image-png-Mar-11-2026-11-21-50-9530-AM.png)

#### **Step 5: Turn Off Communications**

Before completing the sale, make sure to **turn off communications** so the client does not receive an unnecessary notification or confirmation email for this internal transaction.

![](https://support.pabau.com/hs-fs/hubfs/image-png-Mar-11-2026-11-25-18-5006-AM.png?width=458&height=352&name=image-png-Mar-11-2026-11-25-18-5006-AM.png)

#### **Step 6: Complete the Sale and Copy the Invoice Number**

Complete the sale. Once the invoice is generated, **copy the invoice number** — you will need this in the next step to link it to the unlinked payment in the Wallet.

![](https://support.pabau.com/hs-fs/hubfs/image-png-Mar-11-2026-11-30-24-6620-AM.png?width=634&height=355&name=image-png-Mar-11-2026-11-30-24-6620-AM.png)

#### **Step 7: Navigate to the Wallet**

Click to access your **Wallet** at the top right corner of your screen.

![](https://support.pabau.com/hs-fs/hubfs/image-png-May-20-2026-02-57-23-5309-PM.png?width=659&height=349&name=image-png-May-20-2026-02-57-23-5309-PM.png)

Locate the unlinked deposit or gift voucher payment that needs to be linked.

![](https://support.pabau.com/hs-fs/hubfs/image-png-May-20-2026-02-57-54-8961-PM.png?width=434&height=403&name=image-png-May-20-2026-02-57-54-8961-PM.png)

#### **Step 8: Link the Invoice**

Within the unlinked payment record, find the **Link Invoice** field. Paste the invoice number you copied in Step 6 into this field and confirm.

![](https://support.pabau.com/hs-fs/hubfs/image-png-May-20-2026-02-58-10-7118-PM.png?width=282&height=115&name=image-png-May-20-2026-02-58-10-7118-PM.png)

This will link the unlinked payment to the Money on Account invoice, correctly applying the funds to the client's account.

---

For [more guides](https://support.pabau.com/en/pabau2?hsLang=en), refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

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- [Care Plus Upgrade](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#main-content)

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- [Marketing Plus upgrade](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#main-content)

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