Pabau offers a variety of communication channels within the Inbox, ensuring that you can assist your customers, regardless of their location.
This integrated solution allows you to meet your customers' needs while providing a smooth and scalable experience for your team.
All channels can be set up and customized from Settings > Channels in your Pabau workspace, including:
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Team chat
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Email
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Phone
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WhatsApp
- SMS
- Social channels
We'll go through each of these channels below in more detail. 👇
Team chat
Team Chat is a feature that enables seamless internal communication within an organization. It allows team members to send real-time messages, create channels for different topics or projects, and collaborate instantly. With direct messaging, group chats, and notifications, Team Chat keeps everyone connected and informed, ensuring smooth communication across departments and teams. Whether for quick updates, brainstorming sessions, or sharing files, Team Chat fosters a productive and efficient work environment.
Forward emails from your support address and manage all inbound email from your chosen Pabau inbox (emails can be forwarded externally too if you need to collaborate with teammates outside of Pabau).
You can also set up a custom email address in the Inbox and start conversations from there.
Phone
With Pabau Phone your inbound and outbound calls appear right in your inbox alongside your other conversations, so you can handle them all in one integrated view, there’s no need to swap between tools just to speak one on one.
You’ll keep the same context as you do over chat or email, so you’ll have useful information at your fingertips before you make or take a call.
Integrate WhatsApp as a channel to send and receive WhatsApp conversations directly from the Inbox, or send outbound WhatsApp messages to your customers.
WhatsApp can also be offered as a follow-up channel in the Messenger, allowing customers to swap to WhatsApp and continue the conversation where it's convenient for them.
SMS
2-way SMS allows you to have a back-and-forth SMS conversation with customers right from your inbox.
Social channels
Pabau also supports social channels, allowing you to connect with your customers on platforms they use frequently, while triaging and responding to all direct messages you receive straight from the Inbox.
Integrate Facebook as a channel and receive private Facebook messages directly in your Pabau inbox where they can be managed and responded to efficiently.
Integrate Instagram as a channel to see all Instagram direct messages in your Pabau inbox, consolidating your customer interactions in a single location and eliminating the need to switch between tabs or handle multiple queues.
