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BBPOS WisePOS E Reader Overview

In this article, we’ll walk you through everything you need to know about using the BBPOS WisePOS E Reader.

Table of Contents:

1. What the Lights Mean (LED Guide)
2. Payment Sounds 
3. Troubleshooting BBPOS WisePOS E Reader 
4. Common Issues & Fixes
5. Reader Software Updates
6. Understanding Reader Software Versions
7. Need Help?

The WisePOS E is a countertop payment reader that works over WiFi or Ethernet and connects seamlessly to Pabau Pay through Stripe.

What the Lights Mean (LED Guide)

The WisePOS E has LED indicators above the display. These help you quickly understand what the device is doing.

image (11)-2

Power Status

  • When you hold the power button for 2 seconds, the device powers on.

  • The right LED array will flash briefly to confirm it has turned on.

Battery & Charging

The left LED strip shows battery status:

  • Lights on → Charging or fully charged

  • First LED red → Charging issue (check the cable or outlet)

Reader Status

The right LEDs indicate the device’s operating state:

  • Flashing lights → Bootloader mode

  • Solid red pattern → Reader integrity/tamper issue

  • Flash every 2 seconds → Hardware fault (may need replacing)

Payment Sounds

Here’s what you can expect during a transaction:

Action Tap Chip Swipe
Success 1 long high beep No sound No sound
Failure 1 long high beep No sound No sound

Troubleshooting the WisePOS E Reader

Before anything else, make sure your network meets the requirements for Stripe Terminal.
If something isn’t working, here are the recommended steps.

How to Run Diagnostics

Use built-in diagnostics to quickly detect connectivity or configuration issues.

How to access Diagnostics:

  1. Swipe in from the left edge of the reader’s screen.

  2. Tap Settings.

  3. Enter passcode → 07139 (default).

  4. Select Diagnostics.

The diagnostics page will show:

  • DNS Resolution

  • Stripe Connectivity

  • Terminal Events Connectivity

  • WiFi Strength

  • Battery & Hardware Status

NOTE: If the Stripe Connectivity test fails, the reader will not process payments.
Run the network troubleshooting steps to restore the connection.

Common Issues & Fixes

Reader won’t connect to WiFi

Go to Settings → WiFi Settings

  • Select your network

  • Check signal strength

  • If issues continue, run Diagnostics → Stripe Connectivity

Reader won’t connect via Dock (Ethernet)

  • Both cables must be plugged in before docking the reader

  • Remove the reader and dock it again

  • Run Diagnostics if still not connecting

Reader won’t update

This almost always means it can’t reach Stripe servers.

  • Run Diagnostics → Stripe Connectivity

  • If the test fails → Review your router/network configuration

  • Reboot the reader to trigger an update check

Reader Software Updates

Stripe automatically sends updates to your WisePOS E. These include:

  • Security patches

  • Performance improvements

  • ROM / firmware updates

NOTE:

  • The reader restarts every midnight (PCI compliance)
  • Leave it plugged in overnight so updates install automatically.
  • If unplugged, updates may begin when powered back on
  • You can force an update by restarting the reader manually 

Understanding Reader Software Versions

The software contains four components:

  • Reader application

  • Firmware

  • Configuration

  • ROM version

You can view all version numbers in Settings → Diagnostics.

Need Help?

If you need any help setting up the card terminal, refer to this guide.

If your reader shows hardware/tamper warnings or repeatedly fails diagnostics, contact Pabau Support with:

  • Reader serial number

  • Screenshot of diagnostics (if possible)