Understanding Your Pabau Setup Scores
In this article, we’ll explain what Pabau Scores are, how they’re calculated, and how each score helps you measure and improve your overall system performance.
Your Pabau Scores give you a clear view of how fully your account is set up and how effectively you’re using the system.
Each score focuses on a key area of your setup journey — from getting started and activating essential features, to optimizing your clinical tools. Together, they show your overall readiness to get the most out of Pabau.
1. Pabau Setup Score
This is your foundation score — the first step for every business using Pabau.
It measures how well your account is configured, including:
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Business details, users, and permissions
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Locations, services, and calendar setup
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Branding, email, and SMS templates
A high Pabau Setup Score means your system is ready to run smoothly day to day, with all the basics correctly in place.
2. Key Feature Activation Score
Once your setup is complete, this score helps you measure how many of Pabau’s core features you’re actively using.
This includes tools that drive automation, client engagement, and efficiency — such as:
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Online bookings and deposits
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Automations and client reminders
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Forms, marketing campaigns, and feedback tools
The higher your score, the more you’re using Pabau’s key capabilities to streamline your operations and enhance client experience.
3. Clinical Optimization Score
This score focuses on the clinical side of your setup — ideal for practices offering treatments, consultations, or medical procedures.
It measures how well your clinical tools are configured, including:
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Treatment and consultation notes
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Lab integrations and e-prescriptions
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Consent forms and medical questionnaires
A higher Clinical Optimization Score means your clinical workflows are digitized, consistent, and compliant — helping you deliver care more efficiently.
How the Scores Work
Each of these scores is independent and can reach up to 100%.
As you complete related setup tasks in each area, your score automatically increases.
Not every business will use all three scores — for example, non-medical clinics may not need the Clinical Optimization Score — but every business can benefit from completing their Pabau Setup and activating key features.
Why Setup Scores Matter
Your Pabau Scores aren’t just about configuration — they’re your roadmap to success with Pabau.
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They show what’s complete and what’s missing.
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They guide you to unlock more features.
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They help your business become fully optimized — step by step.
By improving your scores, you’re ensuring your Pabau system is running at its best — saving time, improving efficiency, and delivering an outstanding client experience.
How to Improve Your Scores
Each score has its own detailed guide that explains exactly what contributes to it and what actions you can take to raise it to 100%.
Book your 1:1 training session with our Customer Success Team:
You can explore:
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.