NOTE: Your clinic decides which options you see, so some of the steps below may look slightly different or be skipped.
Some clinics ask for a deposit when you book online. The deposit secures your appointment, and you pay the rest at the clinic. In this article, you will learn how to see how much is due and pay your deposit when you book.
Step 1: Book Your Appointment as Usual
Choose your treatment, provider, date and time on your clinic’s booking page, then sign in. See How to Book an Appointment via Online Bookings. If a deposit is needed, the last step is called Payment and shows: A deposit secures your slot. The balance is due at the clinic.
Step 2: Check What You Pay Now
On a phone, the payment step starts with a summary. On a computer, the same details are on the right of the screen.
- Check Pay now (your deposit) and Paid at venue (the balance you pay at the clinic).
- Tap Continue to choose how to pay.
Check the deposit due now and the balance due at the clinic
TIP: Have a gift card or promo code? Add it before you pay, under Promo code or gift card on a phone or Add gift card or promo code on a computer.
Step 3: Pay Your Deposit
- Check the deposit, for example £50 deposit today, and the balance due at the clinic.
- Choose how to pay under Payment Options. For Card, enter your card number, expiry date, security code and country. Your clinic may also offer Klarna, Pay by bank, Apple Pay or Google Pay, a card you have saved before, or your account balance.
- Click Confirm and pay — the button shows the amount, for example Confirm and pay · £50.
Check the deposit, enter your card details, then click Confirm and pay
Your bank may ask you to approve the payment in your banking app or with a code. When the payment goes through, you will see You’re booked in and a confirmation is emailed to you.
NOTE: Save my card securely with the clinic for future payments I authorise is ticked for you. Untick it if you don’t want the clinic to keep your card for future payments you agree to.
IMPORTANT: Your time is held only while We’re holding your slot counts down. If the timer runs out before you pay, you may need to choose your time again. If a payment fails, your card is not charged — try again or contact the clinic.
NOTE: Some clinics let you choose how much to pay now. If you see How much would you like to pay now?, choose the deposit, Pay in full or Another amount.
If you later cancel or move the appointment, the clinic’s cancellation policy decides what happens to your deposit. You can read it under Venue policies when you book, or ask the clinic.
What's next?
- How to Cancel Your Appointment
- How to Reschedule Your Appointment
- Client Portal Help Guide (for Patients)
Questions? Contact your clinic directly — they will be happy to help.
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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.