Facebook app

Route private messages from Facebook to your Pabau inbox, so your customers can contact you in the most convenient way for them, while you keep all of your customer communications in one place and take advantage of automations in Intercom.

Automatically assign Facebook messages to the right team or teammate.
Anyone who messages you will be added to Intercom as a lead or user.

Read, manage and respond to all messages directly from your team inbox.

Teammate experience

Teammates will see a new Facebook conversation if the conversation has been closed for 5+ days and the customer messages again.
Teammates will only be able to respond to the most recent conversation with the customer. For previous conversations, they’ll see a message in the composer telling them responses must be sent from the most recent conversation:

How Facebook messages work in Pabau

Only private Facebook messages will get sent to your team inbox. If someone posts a Facebook message on your wall it won’t appear in your team inbox.
When someone sends a message to your company Facebook page they will get designated as a lead or client to Pabau. You’ll only be able to see that person’s Facebook name and profile picture. We recommend asking for their email and adding it to their profile.
We support images, attachments, audio, videos, location sharing, stickers, GIFs, and bot messages sent from Facebook.
The Facebook app does not sync conversations in real-time, there can be a slightly delay.
If a conversation from Facebook is replied to by a customer after more than 5 days since the conversation was closed, it will be treated as a brand new conversation in Pabau.