Customizing the Feedback Survey Questions Section

If you're unfamiliar with the initial setup, check out our article on customizing your feedback survey page through the Feedback Survey Builder.

Step 1: Accessing the Feedback Survey Questions Section

Log in to your Pabau account, and in the left sidebar menu, click on Marketing, then on "Reviews". 

Click on the "Configure" button in the top right corner of the Reviews page. While on the Builder step, scroll down and select "Next Step".

Alternatively, go to Setup and click on "Feedback Survey" under Marketing and Communication, then click on "Next Step" in the bottom right corner.

Step 2: Customizing the Survey Questions

In the builder on the left side of the Questions page, input the Survey name and Survey subtitle. Preview any changes made in the middle of the screen.

Step 3: Choose Survey Format

Choose between two survey formats: display all questions at once or reveal them individually.

Step 4: Manage Questions

In the Questions section, add, edit, or delete survey questions. Clients can provide ratings from 0 to 5 in intervals of 0.5.

Editing Questions:

To edit a question, modify the text in the respective field.
To delete a question, click on the X icon on the far right.
To add a question, click on "Add Question."

Utilize Question Bank:

Utilize our Question Bank by clicking on the checkmark to the right of a question to add it to your set of questions.

Merge Tags:

Questions feature merge tags, dynamically populated based on appointment information. Selecting different merge tags alters the context of the question.

When satisfied with the feedback form, click on "Next Step" in the bottom right corner.

Step 5: Save Settings

In the third step, click on "Save Settings" in the bottom right corner to apply your customized survey questions.

 

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