When Should I Accept a Dispute?

Understanding when to accept a dispute is an important aspect of managing payment disputes effectively. Here's what you need to know about accepting disputes within your Pabau account.

Accepting a Dispute: What It Means

If you decide not to challenge a dispute by providing evidence to refute the reason given, you have the option to accept the dispute. Accepting a dispute signifies your acknowledgment that the dispute is valid based on the reason provided by the cardholder.

Technical and Operational Considerations

From a technical standpoint, accepting a dispute is similar to refraining from submitting evidence. While accepting a dispute may expedite its closure from the cardholder's perspective, there's no guarantee of this, as it ultimately depends on the issuer's handling of the dispute.

Operationally, accepting a dispute serves as a clear signal to yourself and other users on your account that you have reviewed the dispute and made a deliberate decision not to challenge it.

Important Points to Note

1. Dispute Fee: Accepting a dispute does not waive the dispute fee. The fee still applies, and accepting a dispute essentially accelerates the process of marking it as lost.

2. Immediate Closure: Accepting a dispute results in its immediate closure as lost within your Pabau account.

3. Funds Return: While accepting a dispute may lead to an immediate return of funds to the cardholder, this isn't guaranteed. The timing of fund return is determined by the card issuer's dispute process.

4. Issuer's Decision: Whether you accept or challenge a dispute and lose, the timing of funds return to the cardholder is at the discretion of the issuer. Your acceptance may or may not influence this decision.

5. Irreversibility: Once you accept a dispute, you cannot change your decision or submit evidence. Acceptance is irreversible, and the card network will no longer entertain evidence submissions for that dispute.

6. Dispute Rate Impact: Accepting a dispute still counts toward your dispute rate. From the card network's perspective, an accepted dispute is treated like any other dispute and contributes to your dispute rate. It's important to note that accepting a dispute doesn't nullify or erase its impact.

By considering these factors, you can make informed decisions regarding whether to accept or challenge disputes, thereby effectively managing your dispute resolution process. If you have further questions or need assistance, our support team is available to help you navigate through the process.