Payments FAQ

What Payment Methods Can I Accept in Pabau?

Pabau offers 10+ payment methods to suit your business needs. Here are the pre-defined options:

• Card (Manual Entry): Enter the client’s debit or credit card details to process the payment directly in Pabau.
• Card (Other): Record a card payment that was processed outside of Pabau. This option does not charge the card.
• Cash: Log any cash payments collected in person.
• Terminal: Accept payments using the Pabau Pay Card Terminal.
• Money on Account: Apply funds that the client has previously deposited to their account.
• Loyalty Points: Allow clients to use their accumulated loyalty points to pay for services.
• Gift Vouchers: Redeem purchased gift vouchers as payment for services.
• Packages: Deduct a session from a client’s purchased package to cover the service cost.
• Self Pay: Send a payment link directly to the client so they can view their invoice and pay online.
• Payment Link: Share a direct payment link with the client for quick online payment.
• QR Code: Provide a QR code linked to the invoice, allowing the client to scan and pay online.
• Tap to Pay: Accept contactless payments using just your iPhone.
• Memberships: Use a client’s membership plan to pay for services, based on their membership tier.

You can also create custom payment methods to record payments that don't fit into the predefined options.

Does Pabau Integrate with Any Payment Providers?

Our Pabau payment processing system is powered exclusively by Stripe. It is required to integrate Stripe in order to use the following payment methods:

• Card (manual entry)
• Self Pay
• Payment links
• QR codes
• Packages
• Tap to Pay
• Pabau Pay Terminal
• Memberships

What are the Fees for Processing Payments in Pabau?

Integrating Stripe with Pabau incurs no setup or monthly fees. However, transaction fees apply as follows:

• Card Not Present Transactions: Approximately 2.9%–3.1% + £0.20/$0.25 per transaction.

• Card Present Transactions: 

  • UK: 1.35% + £0.20 per transaction
  • US: 3.1% + $0.25 per transaction
  • Outside of the UK/US: 2.35% + $0.25/€0.25 per transaction

• American Express (Amex): A 0.99% surcharge applies to Amex transactions processed via terminals in the US. A 2.5% surcharge applies to Amex transactions processed in the UK, Europe, or other non-US regions.

These fees cover payments processed through online bookings, invoices, and point-of-sale transactions. For Card Present transactions using Pabau Pay terminals, specific terminal fees apply.

Can I Process Partial Payments?

Yes, Pabau allows you to process partial payments. When processing a sale, you can enter the amount the client is paying at that time, and the system will keep track of the outstanding balance.

For more in-depth instructions on how you can process partial payments in Pabau, refer to this article. 

How Long Does it Take for a Refund to be Processed?

Refund processing times depend on the payment method. For card payments processed through Stripe, refunds are submitted to your customer's bank immediately.

However, it can take anywhere from 5 to 10 business days for the refund to appear in the customer's bank account, depending on their bank's processing time. 

How Can I Track Unpaid Invoices?

In Pabau, you can track both individual unpaid invoices for each client and the total outstanding invoices across your business.

• To check a specific client's unpaid invoices, go to their client card and navigate to the Financials section. 

• To see the total amount of unpaid invoices, head to the Money tab and select the Invoices sub-tab. Use the filters to display only unpaid invoices. 

Additionally, you can generate a custom report to track unpaid invoices by client or view your total outstanding balance. For a step by step guide, refer to this article.

Can I Require Clients to Pay a Deposit When Booking an Appointment?

Yes, Pabau allows you to set deposit requirements for appointments. You can configure deposits for specific services, and you can also set a company-wide deposit policy.

• For a detailed guide on setting up a company-wide deposit policy, check out this step-by-step guide.
• To learn more about setting a service-specific deposit, refer to this article for an in-depth explanation.

Can Clients Add Credit to Their Accounts Online?

Yes, clients can add funds to their Pabau accounts online, allowing them to use the balance for future bookings or purchases. To enable this feature, ensure that the Account Payments option is activated in your online booking portal settings.

For a detailed guide on how clients can add funds to their accounts online and the necessary settings you need to configure for this option to be available, refer to this guide.

How Do I Handle Disputes?

Pabau and Stripe do not have control over the dispute resolution process and cannot influence the final decision made by the card issuer. However, we are here to guide you through each step and provide support where needed.

This guide covers everything you need to know about handling disputes in Pabau, including how to respond effectively and what to expect during the process.