Klarna Integration

 

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Understanding Klarna Payments

Klarna is a globally recognised payment provider that allows clinics to offer flexible payment options to their clients. With Klarna, your clients can choose the payment method that best suits their budget, while you still receive the full amount upfront.

Using Klarna, your clients can:

• Pay the full amount upfront in a single transaction

• Split their payment into equal, interest-free instalments

• Pay after a short period with a “pay later” option

Klarna payments are fully integrated into Pabau, ensuring that all transactions are automatically recorded in the client card, invoices, and reporting areas. This makes it easier for your clinic to manage payments without extra admin work.

Offering Klarna provides a smoother and more flexible payment experience for clients, helping make higher-value treatments more accessible and improving overall client satisfaction.

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How to Integrate with Klarna

To offer Klarna as a payment option to your clients, the integration must first be enabled through Stripe.

Step 1: Enable Klarna in Stripe

Log in to your Stripe account and navigate to ''Payment Methods''. From there, enable Klarna for your account, making sure it is available for your region and supported currencies. This step ensures that Klarna is activated and ready to use in your payment processing system.

 

Klarna Availability in Pabau

Once Klarna is enabled in Stripe, it will automatically become available in your Pabau account. No additional configuration is required within Pabau. After this process is completed, Klarna will appear as a payment option wherever it is supported within Pabau, giving your clients flexible ways to complete their payments.

Klarna transaction fees

Please note that Klarna payments are subject to additional transaction fees, which vary by region:

• United Kingdom: 5.99% per transaction + £0.35 (VAT applies)

• United States: 6.99% per transaction + $0.35

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How to Manage Klarna Payments

Klarna makes it simple for clinics to manage payments while offering clients flexible options. Your clinic receives the full amount upfront, keeping cash flow steady. Here’s an overview of the different ways Klarna payments can be processed in Pabau.

1. Paying Invoices via the Client Portal

Clients can pay eligible invoices securely through the Client Portal. After logging in, they can select any unpaid invoice, and Klarna will appear as a payment option alongside other available methods.

This allows clients to complete payments remotely and at their convenience, while your clinic continues to receive the full payment upfront, ensuring cash flow is not impacted.

2. Use Klarna for Full Payments On-Site

When booking appointments on-site via the calendar, you may request a self-pay payment from clients.

Offering Klarna at the point of booking provides clients with a convenient, flexible payment method while ensuring your clinic receives the full payment immediately. This reduces follow-ups and streamlines the payment process for both your team and clients.

3. Collect Payments via PayLink

You can send a PayLink to clients to request payment for services or packages. When a PayLink is sent, the client receives it by email, allowing them to complete the payment at a time that suits them.

After opening the PayLink, the client is taken to a secure payment page where they can choose Klarna or another available payment method to complete the transaction.

This option is ideal for collecting payments remotely, as it gives clients flexibility while ensuring your clinic still receives the full payment upfront, with no manual follow-up required.

4. Checkout (Using Self-Pay)

During checkout, instead of taking payment immediately, you can select Self-Pay to request payment from the client.

Choosing Self-Pay generates a PayLink linked to the invoice and sends it to the client by email. The client can then open the link and complete the payment through the Client Portal.

On the payment page, Klarna will appear as a payment option, provided the full amount is due. This allows clients to pay at their convenience while your clinic still receives the full payment upfront.

This approach is useful when completing checkout in person but allowing payment to be made later, while keeping the entire payment flow tracked within Pabau.

By offering Klarna, you provide clients with flexible payment options while ensuring your clinic receives full payment immediately. Explore these methods to streamline payments and enhance the overall client experience.

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How Clients Can Pay Using Klarna

Klarna gives your clients flexible payment options while your clinic receives the full amount upfront. Clients can pay through different channels depending on their needs. Let’s see where and how clients can use Klarna to complete payments.

1. Pay Invoices via the Client Portal

Clients can securely pay unpaid invoices through the Client Portal. After logging in, they can view all current and past invoices in the billing section.

Klarna appears alongside other available payment methods, allowing clients to:

• Pay the full amount in one transaction

• Split the payment into interest-free instalments

• Pay later

Once the payment is submitted, your clinic receives the full amount immediately.

2. Pay via Secure Email Link (PayLink)

Clinics can send clients a PayLink to request payment for invoices or packages. When clients click the link in their email, they are redirected to the Client Portal, where Klarna is presented as a payment option alongside other methods.

This method is ideal for clients who want flexibility or need to pay remotely, while ensuring your clinic receives the payment immediately.

By following these steps, clients can easily complete payments through the Client Portal using Klarna.

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