--- title: How to Void Loyalty Points description: In this article, you will learn how to cancel or void loyalty points that have been previously awarded to a client. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-void-loyalty-points#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Marketing](https://support.pabau.com/en/pabau2/marketing?hsLang=en) 3. [Loyalty](https://support.pabau.com/en/pabau2/marketing?hsLang=en#loyalty) # How to Void Loyalty Points ## In this article, you will learn how to cancel or void loyalty points that have been previously awarded to a client. Loyalty points are a great way to reward your clients, but sometimes adjustments are needed. In this article, we'll walk you through the steps to cancel or void previously awarded points in your system. #### **Step 1: Accessing the Client Card** Begin by [logging into your Pabau account](https://app.pabau.com/). Use the search bar at the top of the screen to find and select the client whose loyalty points you need to void.  ![image-png-May-21-2026-10-24-03-6986-AM](https://support.pabau.com/hs-fs/hubfs/image-png-May-21-2026-10-24-03-6986-AM.png?width=670&height=254&name=image-png-May-21-2026-10-24-03-6986-AM.png) #### Step 2: Navigate to the Loyalty Section Once you've accessed the client's profile, navigate to the Financials tab. Within this tab, click on the Loyalty sub-tab to access the loyalty-related information for the client. ![image-png-May-21-2026-10-48-48-4061-AM](https://support.pabau.com/hs-fs/hubfs/image-png-May-21-2026-10-48-48-4061-AM.png?width=670&height=275&name=image-png-May-21-2026-10-48-48-4061-AM.png) **NOTE:** If you'd like to learn more about how to create and manage Loyalty Points, please refer to the [following article.](https://support.pabau.com/en/pabau2/loyalty?hsLang=en) #### Step 3:  Void Loyalty Points In the Loyalty section, find the points you wish to void and click on the three dots next to them. Select the "Void Points" option from the menu. You will be prompted to confirm your action — click "Yes" to proceed, and the points will be successfully voided. ![](https://support.pabau.com/hs-fs/hubfs/image-png-May-21-2026-10-53-15-4973-AM.png?width=783&height=252&name=image-png-May-21-2026-10-53-15-4973-AM.png) Now that you’ve learned how to void loyalty points, you can easily manage and correct any points awarded to clients as needed.  --- For [more guides](https://support.pabau.com/en/pabau2?hsLang=en), refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account. Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the [Pabau Academy](http://academy.pabau.com/courses). 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