How to Void a Package Session

In this article, we'll cover how to void a session from a client's package.

Step 1: Log into Your Pabau Account

Log into your Pabau account and open the client card of the client for whom you wish to void a package session.

Step 2: Navigate to the Packages Tab

Click on the "Packages" tab, then find the package from which you want to void a session. Click on the three-dots icon (kebab menu) to the right of the package and select "More details."

Step 3: Void the Session

Click on the three dots (kebab menu) next to the specific session you wish to void and select "Void."

There are two types of sessions you can void: a redeemed (used) session and a booked but unused session.

• Voiding a Redeemed (Used) Session When you click the "Void" button on a redeemed session, the package usage payment entry will be deleted from the "Payments" sub-tab of the "Financials" tab in the client's profile. The status of the session will be restored to "Pending," and the appointment that was paid with it will now show as unpaid.

• Voiding a Booked Session When you void a booked session, the session status will revert to "Pending," and the session can be used again when selecting the "Book from package" option in the calendar.

By following these steps, you can efficiently manage and void package sessions in Pabau, ensuring accurate tracking and usage of client packages.