How to View and Manage Your Payments in the Client Portal

In this guide, we’ll walk you through how to check your payment history and manage invoices using the Pabau Client Portal.

This helps you stay on top of your billing, easily pay outstanding balances, and keep your payment records organised—all in one place.

Step 1: Access the Client Portal

Start by logging into your patient account using the clinic’s online booking link. You may have received this link by email or SMS from the clinic. Use your email address and password to sign in. If you don’t have an account yet, you’ll need to register first.

Step 2: Navigate to Payments

Once logged in, click your profile icon in the top-right corner of the screen, then select “Payments” from the dropdown menu.
Next, click on “Billing History” to view a full list of your past and current invoices.

NOTE: If the ''Payments'' section is not visible in your Client Portal, it is likely due to the clinic’s settings. For further assistance, please contact the clinic directly.

Step 3: Review Your Invoices and Payment History

In the ''Payments'' section, you’ll see a list of all your invoices. Each entry includes key details such as:

Invoice number
Location (the specific clinic where you had your appointment or received the service)
Date of issue
Amount
Status (Paid, Partially Paid, or Unpaid)
Payment method used (e.g., card, cash, online)

To view more details or make a payment, click directly on the invoice you wish to manage.

NOTE: If you’d like to learn how to pay for an unpaid invoice, please refer to this article.

Now that you know how to access and manage your payments, you can easily keep track of your invoices and stay on top of your billing through the Client Portal.

For a comprehensive overview, please refer to the Master Guide, where you'll find detailed information on managing your account. If you need further assistance, feel free to use the search bar above to explore additional helpful guides.