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How to Set Up Cancellation/No-Show Policy

This article explains how you can set up the cancellation/no-show policy in Pabau.

The cancellation/no-show policy allows clients to book appointments free of charge. However, they will be charged only if they cancel or don’t show up for an appointment.

Step 1: Navigate to Setup

Start by logging in to your Pabau account using your login credentials. Then, navigate to the Setup page. Under the Financials section, you'll find 'Policies.' On that page, you'll be able to set up your Cancellation and No-show policy.

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Step 2: Activate Cancellation/No-show Policy

On the Cancellation and No-shows page, you can specify the advance notice required for clients to cancel without a fee. You can also set the fee amount for cancellations or no-shows that occur outside of this timeframe.

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If you scroll down, you can choose if you want to override the policy :

  • Allow Override: If you select this option, you can choose to override the cancellation policy for unavoidable reasons, allowing flexibility in handling cancellations or no-shows.

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Step 3: Save Changes

After setting up the cancellation policy, ensure that the 'Active' toggle is enabled at the top right corner of the page and that you click 'Save' to update the changes.

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By following these steps, you can set up a cancellation/no-show policy in Pabau.

For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.