How to Send a Connect Password Reset Link

This article explains how to send a password reset email to clients who have forgotten the password for their Connect account.

If a client forgets their password, you can send them a reset link directly from their client card. This helps them regain access to the Connect portal so they can book appointments, complete forms, or view records without delay.

Step 1: Open the Client Card

Start by logging into your Pabau account using your login credentials. Then, go to the top search bar and search for the client by typing in their name, phone number, email, or client ID. Once you find them, click to open their client card.

Step 2: Send a Reset Password Link

Click on the three dots next to the client’s profile picture inside the client card. From the dropdown menu that appears, choose Reset password.

Step 3: Receiving the Reset Password

After clicking the reset button, a password reset link will be sent to the client’s email address automatically.

Make sure the client’s email address is correctly entered in their details before sending the reset link. If the email is missing or incorrect, the reset will not be delivered.

For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.