In this guide, we’ll walk you through the steps to reschedule your appointment using the Client Portal.
Step 1: Access the Client Portal
Log into your Client Portal using your credentials. Once you're logged in, you'll be directed to your dashboard where you can manage your upcoming appointments.
Step 2: Navigate to the Appointments Section
From the dashboard or menu, click on the "Appointments" tab. This will take you to the list of your upcoming appointments.
Step 3: Select the Appointment You Want to Reschedule
Browse through your list of scheduled appointments and locate the one you'd like to reschedule. You will see a ''Reschedule'' button next to the appointment. Click on it to open the appointment details.
NOTE: If you do not see the "Reschedule" button on your appointment, it may be due to the clinic's settings. The option to reschedule appointments may not be enabled by the clinic. In this case, please contact the clinic directly to make changes to your appointment.
Step 4: Select a New Appointment Time
After clicking the "Reschedule" button, you’ll be redirected to the calendar. Here, you can select a new date and time that works best for you. Choose your preferred slot from the available options and proceed to the next step.
Step 5: Confirm Your Rescheduled Appointment
After selecting your new date and time, you will be asked to confirm the rescheduling. Click "Yes" to finalize the change to your appointment.
After confirming the rescheduling, your appointment will be updated in the system. You will receive a confirmation notification with the new date and time for your rescheduled appointment. You can view the updated details in your appointment section within the Client Portal.
NOTE: Depending on the clinic's settings, you may receive a confirmation via email or SMS. If the clinic hasn't enabled this feature, you'll still be able to view the updated appointment details directly in your Client Portal.
Now that you know how to reschedule your appointment, you can easily manage your appointments in the future.
For a comprehensive overview, please refer to the Master Guide, where you'll find detailed information on managing your account. If you need further assistance, feel free to use the search bar above to explore additional helpful guides.