In this guide, we'll walk you through the steps to pay any unpaid invoices through your Client Portal, ensuring that your payments are made easily and securely.
Step 1: Access the Client Portal
Log into your Client Portal using your credentials. Once logged in, you will be directed to your dashboard.
Step 2: Navigate to the "Payments" Section
From your dashboard or the menu, navigate to the "Payments" tab and click on "Billing History." This will take you to the section where you can view all your current and past invoices.
NOTE: If you do not see the invoice section or the "Pay Now" option, please contact the clinic directly as it may depend on the clinic's settings.
Step 3: Locate the Unpaid Invoice
Look for any unpaid invoices that appear under the Billing History. You will see details of the invoice such as the amount, date, and the payment method.
NOTE: If you do not see the Payment section or the "Pay Now" button in your Client Portal, it may be due to the clinic's settings. The option to pay through the portal may not be enabled. In this case, please contact the clinic directly for assistance with your payment.
Step 4: View Invoice Details
After selecting the unpaid invoice, the invoice details will open, showing the total amount due. Next, click on "Invoice Details" to proceed.
Step 5: Initiate Payment
Once you've selected the invoice details, you'll be able to review more information such as the service, employee name, taxes, and other appointment details. To proceed, click on the "Pay with Card" button to continue with the payment process.
Step 6: Choose Your Payment Method
You will be directed to the payment page where you can choose your preferred method of payment (credit/debit card, online payment system, etc.). If you have a saved payment method, it will be displayed as an option.
Fill in any required payment details and click "Submit" or "Pay" to complete your payment.
To learn how to save your card for future payments, please refer to this article.
Now that you know how to pay an unpaid invoice, you can easily manage and settle any outstanding payments directly through your Client Portal.
For a comprehensive overview, please refer to the Master Guide, where you'll find detailed information on managing your account. If you need further assistance, feel free to use the search bar above to explore additional helpful guides.