--- title: How to Make Your Account More Secure description: This article guides you on enhancing the security of your Pabau account. It's crucial to ensure robust security measures when dealing with sensitive data, and Pabau offers various security tools for this purpose. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-make-my-account-more-secure#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Account & Billing](https://support.pabau.com/en/pabau2/account-billing?hsLang=en) 3. [Account settings](https://support.pabau.com/en/pabau2/account-billing?hsLang=en#account-settings) # How to Make Your Account More Secure ## This article guides you on enhancing the security of your Pabau account. It's crucial to ensure robust security measures when dealing with sensitive data, and Pabau offers various security tools for this purpose. #### **Step 1: Accessing Business Details** To begin, [log in to your Pabau account](https://app.pabau.com/). Next, navigate to [Setup](https://app.pabau.com/setup) in the left sidebar menu. Then, click on [Business Details](https://app.pabau.com/setup/business-details) located under the ''Business section''. ![Business details 1](https://support.pabau.com/hs-fs/hubfs/Business%20Category/Business%20details%201.png?width=667&height=322&name=Business%20details%201.png)   #### **Step 2: Check Security Settings** Within ''Business Details'', open the ''Security'' tab. At the top, you'll see your **Pabau Baseline Standard** security score, which shows how well your account meets the security standard. ![Screenshot 00](https://support.pabau.com/hs-fs/hubfs/Business%20Category/Screenshot%2000.png?width=535&height=149&name=Screenshot%2000.png) You can select **Audit log** in the top right corner to view a log of all failed sign-in attempts across your account, including password failures and 2FA failures. You can filter by user, country, or date, and export the data as a CSV. ![Screenshot 99999](https://support.pabau.com/hs-fs/hubfs/Business%20Category/Screenshot%2099999.png?width=494&height=268&name=Screenshot%2099999.png) Below the score, the **Improve your security score** section lists any open recommendations, such as enrolling users in two-factor authentication or reducing the number of admin accounts. Each item has a ''Manage'' button to address it directly. Resolving these items raises your overall score. ![Screenshot 888](https://support.pabau.com/hs-fs/hubfs/Business%20Category/Screenshot%20888.png?width=574&height=261&name=Screenshot%20888.png) #### **Step 3: Configure Allowed Login Methods** Under ''Allowed login methods'', control which authentication methods your staff can use on the sign-in page. Password is enabled by default. You can also enable **Passkeys** — a phishing-resistant sign-in method bound to the user's device, which each staff member sets up individually via their Account Settings. You can also enable **Sign in with Google**, allowing staff members to log in to Pabau using their existing Google account instead of entering their email and password manually. ![allowed login](https://support.pabau.com/hs-fs/hubfs/Business%20Category/allowed%20login.png?width=559&height=231&name=allowed%20login.png) #### **Step 4: Set 2FA Preferences** Under ''Account 2FA preferences'', choose which two-factor authentication methods your staff may use - authenticator app (recommended), text message, or email. At least one must remain enabled at all times. If a staff member hasn't set up a required method, they'll be prompted to configure it during login. ![preferences](https://support.pabau.com/hs-fs/hubfs/Business%20Category/preferences.png?width=559&height=212&name=preferences.png) **NOTE:** For full guidance on setting up 2FA, visit our [Two-Factor Authentication guide](https://support.pabau.com/en/pabau2/how-to-set-up-two-factor-authentication?hsLang=en). #### **Step 5: Configure Security Tools** Under ''Security tools'', you can set up additional safeguards to control where and how staff can sign in: - **Allowed login locations** - restrict sign-in to approved countries only. Any login attempt from outside those countries will be blocked, with the option to add per-user exemptions for staff who travel. - **Allowed login IPs** - restrict sign-in to specific IP addresses or ranges. Applies to both the web and mobile app, with per-user exemptions available. ![security tools](https://support.pabau.com/hs-fs/hubfs/Business%20Category/security%20tools.png?width=559&height=191&name=security%20tools.png) Once you've made your changes, click **Save Changes** in the top right corner to apply them. #### **Can I stop staff signing in outside their shift hours?** No. Pabau has no setting that limits sign-in to certain times of day or to a staff member's shifts. The **Security tools** on this tab control *where* staff can sign in from, not *when*. The closest control is **Allowed login IPs** (Step 5). If you allow only your clinic's IP addresses, staff can sign in only from the clinic's network, so they can't sign in from home outside their hours. **NOTE:** These restrictions are checked when someone signs in. They don't sign out a staff member who is already signed in. To end a staff member's access altogether, deactivate their staff profile instead. **Got a “New sign-in to your Pabau account” Email? Was It You?** Pabau emails you when you sign in from a device or network you have not used before. The email comes from noreply@pabau.com with the subject **New sign-in to your Pabau account**, and shows: - **When** — the date and time of the sign-in, in UTC (not your local time). - **Device** — the browser and system, such as “Chrome on Windows” or “Safari on iPhone”. Sign-ins from the Pabau GO app usually show as “Unknown device”. - **IP address** — the internet address the sign-in came from. It is sent when *both* the browser-and-system combination and the network are new for you. A browser update does not count as a new device, but signing in from a new location (home Wi-Fi, mobile data, another clinic) on your usual browser can. **If it was you**, you don’t need to do anything. **If it wasn’t you:** 1. Click **change your password now** in the email, or go to your profile picture → **Account Settings** → **Security**, and change your password under **Change password**. Changing your password signs you out of all your devices. 2. To be sure, click **Sign out everywhere** on the same tab. This signs your account out on your other devices within a minute and forgets your trusted devices. 3. Turn on two-factor authentication — see [How to Set Up Two-Factor Authentication (2FA)](https://support.pabau.com/en/pabau2/how-to-set-up-two-factor-authentication-2fa?hsLang=en). 4. Tell your clinic administrator. They can check failed sign-in attempts in the **Audit log** (Step 2 above) and tighten **Allowed login locations** or **Allowed login IPs** (Step 5). **NOTE:** You won’t get this email for the very first sign-in we record for you, and you get at most one per device type every 24 hours. It covers staff sign-ins to Pabau (password, passkey, Google and two-factor sign-ins); it does not cover clients signing in to a client portal. *Where this comes from: the alert is sent by Pabau automatically; there is no setting to turn it on or off, and it goes to the email address on your staff profile.* Please be aware that repeated unsuccessful login attempts from your email address will result in your account being temporarily locked for the duration specified in your security settings. Once this time elapses, your account will automatically unlock, allowing you to attempt to log in again. Should you require immediate account unlocking, kindly reach out to our customer support team at **customercare@pabau.com**. **Please ensure that you contact us from the email address associated with the account you wish to unlock.** --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. 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