How to Make a Service Bookable Online Only by Existing Clients

In this article, we'll explain how to make specific services bookable online exclusively for existing clients.

Step 1: Navigate to Services

Log in to your Pabau account, and in the left sidebar menu, go to Setup, then click on the "Services" button under "Services".

Step 2: Access the Service

Use the search bar to find the service you want to update, or browse through your categories to locate it. Click on the service to open the editing window.

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Once the service opens, click the Online Booking tab.

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Step 3: Restrict Online Bookings to Existing Clients

Within the Online Booking tab, expand the Advanced Settings section.

In the Restrict patient bookings to dropdown, select "Existing." Then, click "Save" in the top-right corner.

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This setting ensures that only existing clients can book this service online.

NOTE: An existing client is someone who has had at least one completed appointment in your clinic’s calendar.
New clients who haven’t yet completed an appointment won’t be able to book this service online.


For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.