In this guide, you’ll learn how to leave a review after your appointment. Your feedback plays an important role in helping others learn about the experience and in supporting the clinic in delivering high-quality care.
There are two ways you can leave a review:
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By clicking a review link sent via email or SMS
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Directly through your client portal
Follow the method that works best for you.
Leave a Review via Email or SMS
Step 1: Check Your Email or SMS
Once your appointment has been completed, you’ll receive a message by email or SMS asking you to leave a review.
Step 2: Open the Review Link
Tap or click the link provided in the message. This will open a secure review page in your browser—no login required.
Step 3: Rate and Write Your Feedback
On the review page, choose how many stars you want to give (1 is the lowest, 5 is the highest). Then write a quick comment about your experience. When you’re done, click Submit to send your review.
NOTE: If you don’t see the option to leave a review or haven’t received an email or SMS request, it may be because the clinic has not enabled reviews for that appointment. If you're unsure, feel free to contact the clinic directly for more information.
Leave a Review Through the Client Portal
Step 1: Access Your Client Portal
Navigate to the clinic’s client portal and log in using your patient account details.
Step 2: Navigate to Your Appointment History
Once logged in, click your profile icon in the top-right corner and select "Appointments" from the dropdown menu. Then, switch to the "Past" tab to view all of your completed appointments.
Step 3: Select the Appointment You’d Like to Rate
Find the completed appointment you'd like to rate. If it’s eligible for feedback, a ''Rate'' button will appear next to it. Click the button to continue.
Step 4: Leave Your Review
You’ll be redirected to the review page. First, select a star rating based on your experience (1 star being the lowest, 5 stars the highest). Then, write a brief comment to share your feedback. Once you're done, click ''Submit'' to complete the review.
Now that you know how to leave a review, you can easily share your experience and help others make informed decisions while also supporting the clinic in delivering great care.
For a comprehensive overview, please refer to the Master Guide, where you'll find detailed information on managing your account. If you need further assistance, feel free to use the search bar above to explore additional helpful guides.