This article outlines the various ways you can connect with Pabau's customer support team.
Table of Contents:
1. How do I access help & support resources?
2. How do I access the live support chat?
3. How do I view previous conversations?
4. How do I attach screenshots/videos to the live chat?
How to Access Help & Support Resources
Step 1: Navigate to Your Avatar
Start by logging in to your Pabau account using your login credentials. Then, navigate to your avatar located at the top right corner of the screen. Upon clicking, a list of actions will be revealed including 'Help & Support.'
Step 2: Review Support Resources
When you click on Help & Support, you'll find all your support resources listed:
- Help Centre: Access the Pabau Knowledge Base to explore comprehensive guides.
- Pabau Academy: Visit the Pabau Academy to view courses and lessons tailored to enhance your skills.
- Contact Support: You will be redirected to the Pabau Knowledge Base.
- Help Us Improve Pabau: Join the Pabau community page to discover the latest updates and share your feedback.
How to Access the Support Chat
1. Pabau
- Log into your Pabau account using your login credentials
- Navigate to the bottom left corner of the screen
- Click the 'Support' button and you will be redirected to the Pabau Knowledge Base
2. Knowledge Base
- Access the Pabau Knowledge Base
- Navigate to the bottom right corner of the screen and click to open the chat box
- Click on the pen icon to start a conversation with a support agent
3. Pabau Academy
- Access the Pabau Academy page
- Navigate to the bottom right corner and click to open the chat box
- Click on the pen icon to start a conversation
How to View Previous Conversations
Step 1: Access the Pabau Knowledge Base
Start by logging in to your Pabau account using your login credentials. Then, navigate to the bottom left corner and click the Support button, you will be redirected to the Pabau Knowledge Base.
Step 2: Open the Chat Box
Locate the chat box in the bottom-right corner of the screen and click it to open.
Step 3: Review Chats
Previous chats will be listed within the chat box.
How to Attach Screenshots/Videos to the Live Chat
Step 1: Open the Chat Box
Navigate to the chat box, located on the bottom right corner of the Pabau Knowledge Base and click to open.
Step 2: Contact Support
Click the pen icon to start a conversation with a support agent.
Step 3: Attach Screenshot/Video
To attach a screenshot or video, send a message to support first, then use the attachment icon in the bottom-right corner to select your file and press Enter to send.
By following these steps, you can send attachments to support agents in Pabau.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.