Step 1: Navigate to Services
Log in to your Pabau account, and in the left sidebar menu, go to Setup, then click on the "Services" button under "Catalogue".
Step 2: Choose Service
Once you're in the services menu, you can look for the service you'd like to enable/disable from the category they are in, or you can choose it from the search bar located in the top right corner.
Step 3: Edit the Service
Once you've selected the service, click on it, and the editing menu will open up. From there, on the top right corner, you will see a toggle named "Active." By clicking it on, the service will be enabled and active, and by clicking it off, it will be disabled after saving the changes.
After the service is disabled it can no longer be booked in the calendar and it will not appear in the online booking portal.
Step 4: Filter the Service
To find the service, you can go back to the services menu and from there, navigate to the top right corner and click on "Filter." From here, select Disabled or Active and then on Apply Filter to only view active or disabled services.
By following these steps, you can easily enable or disable services in your Pabau account according to your preferences.
Why Can't I Book a Service That Shows as Active?
Check the service's category. A service can only be booked while both the service and its category are active. If the category is disabled, every service in it is hidden from the service list when you book an appointment in the calendar and from your online booking page, even though the service itself still shows as Active. Disabling a category doesn't switch off its services, so nothing on the service tells you why.
When a category is disabled, the Services tab shows a warning such as 1 service category is disabled, and the services in that category are hidden from the tab too. To switch the category back on:
- Go to Setup → Services and click the Categories tab.
- Click Filter, select Disabled (or All) under Status, and click Apply Filter.
- Click the category, switch Active on, and click Save.
NOTE: A service also won't appear online if it is switched off in its own Online Booking settings, or if no staff member who offers it has availability. When a category is disabled, its edit window shows a warning that it is hidden from the online booking portal.
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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.