--- title: How to Edit the No-Show Appointment Notification description: This article explains how to edit the no-show appointment notification template in Pabau. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-edit-the-no-show-appointment-notification#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Communications](https://support.pabau.com/en/pabau2/communications?hsLang=en) 3. [Client Notifications](https://support.pabau.com/en/pabau2/communications?hsLang=en#client-notifications) # How to Edit the No-Show Appointment Notification ## This article explains how to edit the no-show appointment notification template in Pabau. **Table of Contents:**  [1. How to Edit the Standard No-Show Appointment Notification](https://support.pabau.com/en/pabau2/how-to-edit-the-no-show-appointment-notification#how-to-edit-the-standard-no-show-appointment-notif) [2. How to Edit the Custom No-Show Appointment Notification](https://support.pabau.com/en/pabau2/how-to-edit-the-no-show-appointment-notification#how-to-edit-the-custom-no-show-appointment-notific) --- ### How to Edit the Standard No-Show Appointment Notification #### Step 1: Navigate to Setup Start by [logging in to your Pabau account](http://app.pabau.com) using your login credentials. Then, navigate to the [Setup](http://app.pabau.com/setup)page. Under the Marketing & Communications section, click the Client Notifications tab.  ![image-png-May-22-2026-10-56-09-2795-AM](https://support.pabau.com/hs-fs/hubfs/image-png-May-22-2026-10-56-09-2795-AM.png?width=670&height=284&name=image-png-May-22-2026-10-56-09-2795-AM.png) #### Step 2: Select the 'No-Show Appointment' Notification On the [Client Notifications](https://app.pabau.com/client-notifications) page, you’ll see all the automated communication templates that are sent to clients. To edit the standard template for the "No-show Appointment" notification, simply click on it. ![Screenshot - 2025-04-23T110019.443](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-04-23T110019.443.png?width=596&height=325&name=Screenshot%20-%202025-04-23T110019.443.png) #### Step 3: Edit Notification All your editing options are listed on the left-hand side in the Builder section. You can make adjustments there and preview your changes in the 'Preview' section.  You can edit the background, text, and button color. You can also add additional text to the notification, edit the logo size, and add your social media icons. ![Screenshot - 2025-04-23T110132.256](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-04-23T110132.256.png?width=581&height=319&name=Screenshot%20-%202025-04-23T110132.256.png) To edit the SMS notification, switch to the SMS Text tab and update the text in the message box. You can also add merge tags to include details like client information, appointment specifics, date, time, and more. ![Screenshot - 2025-04-23T112906.101](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-04-23T112906.101.png?width=632&height=307&name=Screenshot%20-%202025-04-23T112906.101.png) #### Step 4: Save Changes After making the adjustments, click the 'Save' button in the top right corner to finalize the changes.  ![Screenshot - 2025-04-23T113102.806](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-04-23T113102.806.png?width=643&height=225&name=Screenshot%20-%202025-04-23T113102.806.png) By following these steps, you can edit your standard no-show appointment notifications. --- ### How to Edit the Custom No-Show Appointment Notification #### Step 1: Navigate to Setup Start by [logging in to your Pabau account](http://app.pabau.com) using your login credentials. Then, navigate to the [Setup](http://app.pabau.com/setup)page. Under the Marketing & Communications section, click the Client Notifications tab.  ![image-png-May-22-2026-10-56-09-2795-AM](https://support.pabau.com/hs-fs/hubfs/image-png-May-22-2026-10-56-09-2795-AM.png?width=670&height=284&name=image-png-May-22-2026-10-56-09-2795-AM.png) #### Step 2: Select the 'No-Show Appointment' Notification On the [Client Notifications](https://app.pabau.com/client-notifications) page, you’ll see all the automated communication templates that are sent to clients. To edit the standard template for the "No-show Appointment" notification, simply click on it. ![Screenshot - 2025-04-23T110019.443](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-04-23T110019.443.png?width=607&height=331&name=Screenshot%20-%202025-04-23T110019.443.png) #### Step 3: Switch to the Custom Template In the builder section, switch to the 'Custom' tab to preview your custom request feedback template, and you can customize it in the Builder section. Click the Edit Template button to proceed.  ![Screenshot - 2025-04-23T120026.164](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-04-23T120026.164.png?width=593&height=317&name=Screenshot%20-%202025-04-23T120026.164.png) #### Step 4: Edit Notification Once you click the 'Edit Template' button, you can start customizing your template. You can click on any of the components to edit the text.  ![Screenshot - 2025-04-23T120536.831](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-04-23T120536.831.png?width=649&height=200&name=Screenshot%20-%202025-04-23T120536.831.png) You can also use any of the AI tools to enhance your notifications. To learn more about the AI tool, review [this article](https://support.pabau.com/en/pabau2/ai-tool?hsLang=en).  #### Step 5: Save changes After you've edited your custom confirmation templates, click the 'Save' button at the top right corner of the page to save the changes.  ![Screenshot - 2025-04-23T120647.723](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-04-23T120647.723.png?width=552&height=316&name=Screenshot%20-%202025-04-23T120647.723.png) If you want to set your custom template as the default one to be sent automatically to clients, select it in the top box. To finalize, click 'Save' in the top right corner. ![Screenshot - 2025-04-23T120810.098](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202025-04-23T120810.098.png?width=638&height=216&name=Screenshot%20-%202025-04-23T120810.098.png) By following these steps, you can edit your custom no-show appointment notification templates. --- For [more guides](https://support.pabau.com/en/pabau2?hsLang=en), refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account. Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the [Pabau Academy](http://academy.pabau.com/courses). 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