How to Edit the Canceled Appointment Notification

This article explains how you can edit the canceled appointment notifications in Pabau.

How to Edit the Standard Canceled Appointment Notification

Step 1: Navigate to Setup

Start by logging in to your Pabau account using your login credentials. Then, navigate to the Setup page. Under the Marketing & Communications section, you will find 'Communications.' Click to expand, and it will reveal the Client Notifications tab. 

Step 2: Select the 'Canceled Appointment' Notification

On the Client Notifications page, you’ll see all the automated communication templates that are sent to clients. To edit the standard template for the "Canceled appointment" notification, simply click on it.

Step 3: Edit Notification

All your editing options are listed on the left-hand side in the Builder section. You can make adjustments there and preview your changes in the 'Preview' section. 

You can edit the background, text, and button color. You can also add additional text to the notification, edit the logo size, and add your social media icons.

To edit the SMS notification, switch to the SMS Text tab and update the text in the message box. You can also add merge tags to include details like client information, appointment specifics, date, time, and more.

Step 4: Save Changes

After making the adjustments, click the 'Save' button in the top right corner to finalize the changes. 

By following these steps, you can edit your canceled appointment notifications.

How to Edit the Custom Canceled Appointment Notification

Step 1: Navigate to Setup

Start by logging in to your Pabau account using your login credentials. Then, navigate to the Setup page. Under the Marketing & Communications section, you will find 'Communications.' Click to expand, and it will reveal the Client Notifications tab. 

Step 2: Select the 'Canceled Appointment' Notification

On the Client Notifications page, you’ll see all the automated communication templates that are sent to clients. To edit the standard template for the "Canceled appointment" notification, simply click on it.

Step 3: Switch to the Custom Template

In the builder section, switch to the 'Custom' tab to preview your custom canceled appointment template, and you can customize it in the Builder section. Click the Edit Template button to proceed. 

Step 4: Edit Notification

Once you click the 'Edit Template' button, you can start customizing your template. You can click on any of the components to edit the text. 

You can also use any of the AI tools to enhance your notifications. To learn more about the AI tool, review this article. 

Step 5: Save changes

After you've edited your custom confirmation templates, click the 'Save' button at the top right corner of the page to save the changes. 

If you want to set your custom template as the default one to be sent automatically to clients, select it in the top box. To finalize, click 'Save' at the top right corner.

By following these steps, you can edit your canceled appointment notification templates.