---
title: How to Download your Pabau Subscription Invoice
description: Keeping track of your billing records is important, and with Pabau, you can easily download your subscription invoices in just a few clicks. Follow the steps below to access and save your invoices whenever needed.
---

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# How to Download your Pabau Subscription Invoice

## Keeping track of your billing records is important, and with Pabau, you can easily download your subscription invoices in just a few clicks. Follow the steps below to access and save your invoices whenever needed.

#### **Step 1: Navigate to Billing**

Start by [logging into your Pabau account](https://app.pabau.com/) using your login credentials. Then navigate to the left sidebar menu and click on Setup. Under the ''Business'' section, select **''Subscription''** to access your subscription details.

![Screenshot - 2026-10-09T145828.907](https://support.pabau.com/hs-fs/hubfs/Business%20Category/Screenshot%20-%202026-10-09T145828.907.png?width=643&height=304&name=Screenshot%20-%202026-10-09T145828.907.png)

#### Step 2: Locate Your Invoice

On the **Subscription Details** page, open the **Invoice Activity tab**. The number next to the tab shows how many invoices you have.

Each row in the list shows:

- **Invoice**: the invoice number and the date it was issued
- **Description**: what was purchased and the card used to pay. Refunds are also noted here.
- **Amount**: the payment method and the total. Refunded amounts are shown crossed out.
- **Status**: the current status of the invoice, for example Refunded
- **Actions**: the eye icon opens a preview of the invoice, and the download icon saves it to your device

![Screenshot - 2026-10-09T144635.379](https://support.pabau.com/hs-fs/hubfs/Business%20Category/Screenshot%20-%202026-10-09T144635.379.png?width=630&height=261&name=Screenshot%20-%202026-10-09T144635.379.png)

**Tip:** Need to change how you pay? Click ''Manage Billing'' in the top right to update your card, billing address or VAT number.

For step-by-step help, check out [this article](https://support.pabau.com/en/pabau2/how-to-update-your-card-details-for-your-pabau-monthly-subscription?hsLang=en).

#### Step 3: Download Your Invoice

Find the invoice you need and click the download icon in the Actions column. The file will be saved to your device, ready for your records. If you want to check the invoice first, click the eye icon to preview it.

![Screenshot - 2026-10-09T145659.104](https://support.pabau.com/hs-fs/hubfs/Business%20Category/Screenshot%20-%202026-10-09T145659.104.png?width=653&height=75&name=Screenshot%20-%202026-10-09T145659.104.png)

---

#### **Frequently Asked Questions**

**How Do I Tell Whether a Charge Is From Pabau?**

Every charge Pabau takes for your subscription, add-ons or top-ups appears as a row in the **Invoice Activity** tab (Step 2), with its own invoice or receipt you can preview and download. If a charge on your card or bank statement has no matching row there, check the merchant name on the statement and any invoice you received: it may be from another supplier, such as a review, marketing or payment service you use alongside Pabau.

**NOTE:** Pabau can only see and explain its own charges. For a charge from another company, contact that company directly. If you are still unsure whether a charge is Pabau's, contact Pabau Support with the date and amount.

**Why Are There Two Pabau Charges in One Month?**

Your regular subscription payment isn't the only thing Pabau can charge to your card. Each payment is taken separately and appears as its own row in **Invoice Activity**. Common reasons for an extra charge are:

- **Credit top-ups**: buying a bundle of Pabau credits (used for SMS and other messages) is a separate card payment.
- **Auto Top Up**: if you have turned on **Auto Top Up** for credits, Pabau buys your chosen bundle automatically **When running low**, so a charge can appear without anyone placing an order that day.
- **Pro rata charges**: if your plan changes part-way through a billing period, for example when you add something to it, a separate pro rata charge can be taken for the rest of that period.

To check a charge, match its date and amount to a row in **Invoice Activity**, then click the eye icon to see what it was for. Top-ups and pro rata charges often have a receipt rather than an invoice (see **What About the Invoice for My Original Purchase?** below).

**NOTE:** For what your plan and add-ons cost, see your contract or contact your account manager. If a charge still doesn't make sense, contact the Pabau finance team at finance@pabau.com with your Company ID and the date and amount of the charge.

**Where Can I Find My Pabau Contract?**

Your contract is the **Contract and Order Summary** PDF sent when your order was placed. Search the inbox of the email address used for the order for an email titled **Order summary for** followed by your company name. The PDF is attached to it, with a file name starting **pdf\_** and ending **\_x\_Pabau**.

The contract can’t currently be downloaded from the **Subscription** page. If you can’t find the email, contact Pabau Support and ask for a copy of your Contract and Order Summary.

**Is VAT Shown on My Pabau Invoice?**

Whether VAT applies, and how much, is shown on each invoice itself. Click the eye icon in the **Actions** column (Step 2) to preview it, or download it for your records. Where an invoice is VAT-eligible, the download is a VAT invoice. To add or change the VAT number shown on your invoices, click **Manage Billing** (see the tip in Step 2).

**NOTE:** For questions about how VAT is applied to your subscription, or about receiving invoices by email, contact the Pabau finance team at finance@pabau.com with your Company ID.

**What About the Invoice for My Original Purchase?**

Look for it in the **Invoice Activity** tab with your other payments (Step 2). Some one-off card payments have a receipt rather than an invoice: for these, clicking to view the invoice shows **This payment has a receipt, not an invoice**, and **View receipt** opens the receipt, which shows the same amount, date and card. If the payment isn’t listed, contact Pabau Support.

**What If I Can’t See the Subscription Page?**

The **Subscription** page, including **Invoice Activity**, is only available to staff with the **Can access the Setup page** permission. If **Setup** isn’t in your sidebar, ask a colleague who has Setup access (usually the account owner or an administrator) to download the invoices for you, or to grant you the permission. If nobody at your clinic can, contact Pabau Support with the dates and amounts of the charges you need invoices for.

By following these steps, you can download any of your Pabau subscription invoices, ensuring you always have access to your billing details when needed.

---

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- [Migrating Your Data to Pabau](https://support.pabau.com/en/pabau2/migrating-your-data-to-pabau?hsLang=en)
- [Pabau Account Optimization](https://support.pabau.com/en/pabau2/pabau-account-optimization?hsLang=en)
- [For Patients: How-to Guides](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#main-content)

    - [Client Portal Guide](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#client-portal-guide)
    - [Getting started](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#getting-started)
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- [Best Practices](https://support.pabau.com/en/pabau2/best-practices?hsLang=en)
- [Pabau Product Portal](https://support.pabau.com/en/pabau2/pabau-product-portal?hsLang=en)
- [Compliance](https://support.pabau.com/en/pabau2/compliance?hsLang=en)
- [Care Plus Upgrade](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#getting-started)
    - [Cases](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#cases)
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- [Marketing Plus upgrade](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#getting-started)
- [Labels](https://support.pabau.com/en/pabau2/labels?hsLang=en#main-content)

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- [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en#main-content)

    - [Getting Started](https://support.pabau.com/en/pabau2/engage?hsLang=en#getting-started)
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- [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#main-content)

    - [Insurance Billing (UK)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-uk)
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    - [US Insurance Billing Additional Resources](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#us-insurance-billing-additional-resources)
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    - [Philips Ultrasound Machines](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#philips-ultrasound-machines)
    - [Canon Ultrasounds](https://support.pabau.com/en/pabau2/ultrasound-configuration-dicom-setup?hsLang=en#canon-ultrasounds)

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