Customizing service and category settings ensures a clear and structured booking experience for clients.
By displaying relevant details like prices, descriptions, and reviews, you enhance transparency and encourage informed decisions. Well-organized service listings build trust and can lead to higher booking conversion rates.
Step 1: Access Online Booking Customization
Log in to your Pabau account. In the left sidebar menu, navigate to Setup and select Online Booking under Services. Then click "Customize" on the right side of the screen.
Toggle the Active switch in the upper-right corner to enable or disable your online booking platform.
Step 2: Navigate to the Services & Categories Tab
This section consists of two primary settings: Categories and Services.
Categories
You can enable options to:
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Display category photos and service groups as defined in the Services settings. Ensure all categories and service groups are properly configured under Services before enabling this option.
NOTE: On how to create services please refer to this article. And on how to create categories please refer to this article.
Services
Optimize how services are presented to clients by enabling the following options:
- Show Service Prices – Provides clear pricing transparency.
- Show Service Duration – Helps clients understand appointment length.
- Show Description & Reviews – Encourages informed bookings. Displaying reviews can boost engagement by up to 62%.
- Enable Quick Service – Allows instant progression to the next step after selecting a service.
- Minimum Advance Field – Defines the minimum time required before a client can book an appointment.
Best Practices
Well-structured service descriptions and transparent pricing help increase bookings and improve customer satisfaction. Ensure service details are regularly updated for accuracy.
Refer to this guide for assistance.
Here are some tips and examples of well-structured services and service categories and how they are displayed in online booking.
Tip: Adjust the General Settings of the service and upload a high-quality service image.
Tip: In the Online Booking tab inside each service, use Echo AI to generate a compelling and professional service description.
This is how your services will appear in the booking portal:
Tip: Create well-structured service categories for better navigation in the online booking portal. For guidance, refer to this article.
On the online booking portal, categories will appear like this:
Order your services in a way that best suits your clinic’s workflow. The order displayed here will be reflected in the online booking portal.
- To reorder service categories, refer to this article.
- To reorder services within categories, refer to this article.
By fine-tuning these settings, you can provide a streamlined, transparent, and user-friendly booking experience, ensuring clients feel confident in their selections.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.