--- title: How to Add Your Custom Cancellation Policy on Client Notifications description: This article covers the steps of adding your own cancellation policy on client notifications. --- [Skip to content](https://support.pabau.com/en/pabau2/how-to-add-your-own-cancellation-policy-on-client-notifications#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Communications](https://support.pabau.com/en/pabau2/communications?hsLang=en) 3. [Client Notifications](https://support.pabau.com/en/pabau2/communications?hsLang=en#client-notifications) # How to Add Your Custom Cancellation Policy on Client Notifications ## This article covers the steps of adding your own cancellation policy on client notifications. #### Step 1: Navigate to Client Notifications Start by [logging in to your Pabau account](http://app.pabau.com) using your login credentials. Then, navigate to the [Setup](https://app.pabau.com/setup) page. Under the Marketing & Communication section the "[Client Notifications](https://app.pabau.com/client-notifications)" tab will appear as the first option.  ![image-png-May-22-2026-10-56-09-2795-AM](https://support.pabau.com/hs-fs/hubfs/image-png-May-22-2026-10-56-09-2795-AM.png?width=670&height=284&name=image-png-May-22-2026-10-56-09-2795-AM.png) #### Step 2: Customize Any Client Notification To customize standard notifications, click on any automated notification and review the customization options on the left side of the page. Any changes made on the left will be displayed in real time in the center of the page. #### Step 3: Edit Cancellation Policy To change the cancellation policy shown in your clinic’s emails, open the **Content** tab in Notification Studio. Make sure **Display cancellation policy** is switched on so the policy appears in the email, then click **Manage cancellation policy** to edit the wording.  ![Screenshot - 2026-10-19T121718.745](https://support.pabau.com/hs-fs/hubfs/Marketing%20and%20Communications%20article%20category/Screenshot%20-%202026-10-19T121718.745.png?width=650&height=305&name=Screenshot%20-%202026-10-19T121718.745.png) After entering your cancellation policy text, ensure that you save the changes by clicking the save button at the top right corner of the page.  #### **Can I Link to My Full Cancellation Policy in the Email?** When **Display cancellation policy** is switched on, the email shows your clinic’s cancellation policy terms, taken from your cancellation policy settings. Click **Manage** next to the switch to open them. The switch is greyed out until your cancellation policy is active. The text boxes in the ready-made layout take plain text only, so you can’t turn words into a clickable link there. To give clients your full policy, you can: - **Attach it.** On the appointment confirmation and appointment reminder emails, use **Add Attachments** to attach your policy as a PDF, DOCX or PNG file. - **Use your own design.** On the **Custom** tab, click **Edit Template** to design your own email, and add a text link or a button pointing to the page on your website that holds your full policy. **NOTE:** A custom design replaces the ready-made layout for that notification, so check the rest of the email (buttons, forms and appointment details) in the preview before you save. By following these steps, you can edit the cancellation policy on your client notifications.  ---  Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. For **[more guides](https://support.pabau.com/en/pabau2?hsLang=en)**, browse the related articles below or use the search bar at the top of the page. 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