How to Add Your Custom Cancellation Policy on Client Notifications

This article covers the steps of adding your own cancellation policy on client notifications.

Step 1: Navigate to Client Notifications

Start by logging in to your Pabau account using your login credentials. Then, navigate to the Setup page. Under the Marketing & Communication section, expand "Communications," and the "Client Notifications" tab will appear as the first option.

Step 2: Customize Any Client Notification

To customize standard notifications, click on any automated notification and review the customization options on the left side of the page. Any changes made on the left will be displayed in real time in the center of the page.

Step 3: Edit Cancellation Policy

To modify the default cancellation policy for your clinic, deselect the "Display Policy" option and enter your custom cancellation policy in the "Medical History Message" field.

After entering your cancellation policy text, ensure that you save the changes by clicking the save button at the top right corner of the page.

By following these steps, you can edit the cancellation policy on your client notifications.

For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.