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How to Add GP Details in the Client Portal

This article explains how clients can add their GP details on the Client Portal.

NOTE: Your clinic decides which options you see, so some of the steps below may look slightly different or be skipped.

In this article, you will learn how to add your GP (family doctor) to your record from your client portal, so your clinic knows who your registered doctor is.

Step 1: Open GP Details

  1. Sign in to your client portal and click GP Details in the menu. On a phone, tap the menu button (☰) at the top left first.
  2. Click Add GP.

The GP Details page in the client portal with the Add GP button

Open GP Details and click Add GP

Step 2: Find Your GP

  1. Choose where to search: Pabau Network (a wide directory of GP practices) or My clinic’s directory (practices your clinic has saved).
  2. Type your GP’s name, practice, town or postcode in the search box.
  3. Click your GP in the results. Their details appear underneath so you can check you have the right one.
  4. Click Add GP.

The Add your GP window on a phone, with the directory tabs, search box, a selected practice and the Add GP button

Search for your GP, select them and tap Add GP

You will see GP added, and your GP’s details appear on the page, with buttons to Call practice or Email GP where the clinic holds those details.

Step 3: Add Your GP Manually (If You Can’t Find Them)

  1. In the Add your GP window, click + Add GP manually.
  2. Enter the GP name. The practice name, address, phone number and email are optional, but adding them helps your clinic contact the practice.
  3. Click Add GP.

The Add GP manually form on a phone, with the GP name and practice fields and the Add GP button

Enter your GP’s details and tap Add GP

TIP: Changed GP? Remove the old one from the GP card and confirm with Remove GP, then add your new GP. Your clinic keeps the old practice on file, and you can add it again at any time.

NOTE: If you don’t see GP Details in your menu, your clinic hasn’t turned it on. Please give your GP’s details to the clinic at your next visit.

What's next?

To update your name, mobile number or marketing choices, read How to Update Your Personal Information. For everything else in your portal, see How to Use Your Client Portal.

Questions? Reach us any time via the in-app chat — we’re happy to help.

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For more guides, browse the related articles below or use the search bar at the top of the page. You can also watch our video learning series, the Pabau Academy, or visit the Support page for additional help.