How to Process Deposit Payments When Booking in the Calendar

If your company or service-specific deposit policy applies to both online and manual bookings, you’ll need to process deposit payments when booking appointments in the calendar.

Step 1: Navigate to Calendar

To begin, log into your Pabau account and navigate to the Calendar in the left sidebar menu.

Step 2: Book an Appointment

Proceed to book an appointment as usual. If the service requires a deposit for manual bookings, you’ll need to process this deposit before finalizing. Once all appointment details are entered, click "Pay & Book" at the bottom of the appointment creation screen to complete the deposit payment.

NOTE: For guidance on setting up a default company policy deposit, review this article.
For instructions on configuring a service-specific deposit, refer to this article.

Step 3: Process the Deposit

After clicking "Pay & Book," you’ll be directed to the Point of Sale. Here, follow the usual steps to add the required deposit amount to the client's account, as outlined in this article.

After processing the payment, the deposit will be added to the client's account, ready to be applied toward the appointment when it takes place.

Step 4: Finalize Payment

After the deposit has been paid, the appointment will be booked, and the appointment will have the "Deposit Paid" icon displayed.

By following these steps, you can process deposit payments from the calendar.

Why Does Checkout Show Part of the Deposit on Each Appointment?

When you take one deposit for several services booked together, Pabau splits it across those services in proportion to their prices. Each appointment then carries its own share of the deposit, so at checkout you see that share taken off, not the whole deposit.

For example, a £100 deposit taken for a £500 treatment and a £150 treatment booked together is split £76.92 and £23.08. At checkout for the £500 treatment you see £76.92 of deposit and £423.08 left to pay. The other £23.08 is applied when you check out the £150 treatment.

NOTE: Services with a price of zero, such as ones covered by a package, get no share. Each share is rounded to the penny and the shares always add up to the deposit you took.

Where this comes from: the deposit amount entered when booking, divided by each service’s price as a share of the total for the booking.

What's next?

How to Take a Deposit or Save a Card When Booking (New Booking Panel)

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