How Pabau Assists with HIPAA Compliance

In this article, we'll cover how Pabau supports clinics in achieving compliance with HIPAA.

HIPAA (Health Insurance Portability and Accountability Act) compliance is critical for healthcare providers and related businesses to safeguard sensitive patient health information.

Compliance with HIPAA regulations ensures the protection of patient privacy and security through secure handling, storage, and transmission of medical records and other protected health information.

Pabau offers support for HIPAA compliance, allowing users to adhere to these regulations effectively.

To enable or disable HIPAA compliance support in Pabau, follow these steps:

Step 1: Accessing Business Settings

Log into your Pabau account and navigate to the Setup menu in the left sidebar. Under the Business section, click on "Business Details."

Step 2: Managing HIPAA Compliance

Within the Business Details section, select the "Security" tab on the left-hand side. Locate the option for "HIPAA compliance support" and click on it. A prompt will appear, allowing you to choose between "Disable" or "Enable" as per your requirement.

Once HIPAA compliance support is enabled in Pabau, certain features will be disabled to ensure compliance. Here's what changes when HIPAA compliance support is enabled:

  1. Client Card Functions:

    The buttons for sharing medical forms and invoices will be disabled in the client cards.

    • In the EMR section of the client card, the option to share forms via SMS or email will be unavailable.

    • In the Financials section of the client card, when opening the invoice editing modal, sharing options for invoices will be disabled when accessing them under Options > Share.

  2. Automated Communication:

    If medical forms are linked to services to be sent automatically upon appointment booking, this functionality will be disabled with HIPAA compliance enabled. Other communication methods remain unaffected.
  3. Email Composition:

    Adding form merge tags to emails manually from the client card will not be possible when HIPAA compliance support is enabled.



  4. Point of Sale (POS):

    • When finalizing a sale in the Point of Sale, the option to send invoices via SMS or email will be disabled at the Checkout Completed screen.

  5. Online Booking:

    • Similar to POS, when bookings are made and paid through online booking, no invoices or forms will be sent out to clients with HIPAA compliance enabled.

By following these steps and understanding the changes in functionality, you can effectively leverage Pabau's HIPAA compliance support to ensure the security and privacy of patient health information.


For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.