Unlock the potential of reviews to build social proof and drive client engagement. This guide will lead you through the process of efficiently managing and leveraging reviews within Pabau, enhancing your business's credibility and influence.
Table of Contents:
1. Overview of Reviews
2. Customizing the Feedback Survey Builder
3. Customizing the Feedback Survey Questions Section
4. How to Set Up Google Reviews
Overview of Reviews
Effective management of reviews is paramount in establishing social proof and offering potential and current clients compelling reasons to engage with your services. This article provides guidance on navigating and maximizing the utility of reviews through Pabau.
Step 1: Accessing the Review Dashboard
To begin managing your reviews, log in to your Pabau account and navigate to the Marketing section in the left sidebar menu, then click on "Reviews" to access the Review Dashboard.
Step 2: Review Dashboard Overview
The Review Dashboard provides a comprehensive view of your reviews and facilitates effective review management.
-
Overall Score Display:
The dashboard prominently displays the overall score, providing a quick snapshot of your business's performance. Share this score directly on Facebook to enhance your online presence.
-
Review Source Categories:
View reviews categorized by source, depending on your integrated review platforms.
-
Detailed Review List:
Explore a detailed list of reviews at the bottom, featuring essential information such as source, score, client name, date, staff, appointment details, and client messages. -
Pabau Reviews Management:
For Pabau Reviews, you have the flexibility to hide them as needed. Additionally, you can perform various actions such as sharing reviews on Facebook, Twitter, or LinkedIn, responding to reviews, or marking them as favorites.
Effectively utilizing the Review Dashboard in Pabau empowers you to actively manage and leverage your reviews for optimal business impact.
NOTE: You can also learn about this topic by watching a lesson on Pabau Academy.
Customizing the Feedback Survey Builder
In this article, we'll guide you through the process of customizing your feedback survey using the Feedback Survey Builder in Pabau.
Step 1: Accessing the Feedback Survey
Log in to your Pabau account, and in the left sidebar menu, click on Marketing, then on "Reviews".
Step 2: Configure the Survey Page
To begin configuring your review page, follow these steps:
Click on the "Configure" button in the top right corner of the Reviews page. Alternatively, go to Setup and click on "Feedback Survey" under Marketing and Communication.Step 3: Customize the Survey Appearance
In the builder on the left side, customize the appearance of your survey:
- Select Color Scheme:
Choose the color scheme for your survey page. Opt for predefined colors or use a custom color from the color picker or input the hex or RGB code.
- Preview Changes:
Preview changes in real-time, toggling between "Listing" (total review score) and "Read" (specific client review).
- Logo Placement and Size:
- Display Client Name:
- Notification Settings:
Check the notifications section to see if your email and/or SMS survey notifications are enabled or disabled. Adjust by clicking on "Change in client notifications".
Step 4: Save and Continue
This concludes the customization in the builder. If it's your first setup, click on "Next Step" in the bottom right corner and read our article on customizing the feedback survey questions.
Otherwise, click on Next Step twice to reach the third step, and click on Save Settings to apply your customized survey settings.
Customizing the Feedback Survey Questions Section
This article guides you through managing the survey questions within your feedback survey. This step focuses on refining the questions to gather valuable client feedback.
If you're unfamiliar with the initial setup, check out our article on customizing your feedback survey page through the Feedback Survey Builder.
Step 1: Accessing the Feedback Survey Questions Section
Log in to your Pabau account, and in the left sidebar menu, click on Marketing, then on "Reviews".
Click on the "Configure" button in the top right corner of the Reviews page. While on the Builder step, scroll down and select "Next Step".
Alternatively, go to Setup and click on "Feedback Survey" under Marketing and Communication, then click on "Next Step" in the bottom right corner.
Step 2: Customizing the Survey Questions
In the builder on the left side of the Questions page, input the Survey name and Survey subtitle. Preview any changes made in the middle of the screen.
Step 3: Choose Survey Format
Choose between two survey formats: display all questions at once or reveal them individually.
Step 4: Manage Questions
In the Questions section, add, edit, or delete survey questions. Clients can provide ratings from 0 to 5 in intervals of 0.5.
Editing Questions:
To edit a question, modify the text in the respective field.
To delete a question, click on the X icon on the far right.
To add a question, click on "Add Question."
Utilize Question Bank:
Utilize our Question Bank by clicking on the checkmark to the right of a question to add it to your set of questions.
Merge Tags:
When satisfied with the feedback form, click on "Next Step" in the bottom right corner.
Step 5: Save Settings
In the third step, click on "Save Settings" in the bottom right corner to apply your customized survey questions.
How to Set Up Google Reviews
This article guides you through the process of enabling the Google review integration for your Pabau account.
The Google Reviews integration redirects your clients to share their feedback on Google Reviews after providing a 4 or 5-star response to any question in your Pabau feedback survey.
Step 1: Accessing the Google Reviews Integration
Log in to your Pabau account, then navigate to Setup by clicking on the "Setup" button at the bottom of the left sidebar menu, and click on "Feedback Survey" under Marketing and Communication.
Proceed to the "Integrations" step by clicking on "Next Step" in the bottom right corner of the first two steps - Builder and Questions.
Step 2: Setting Up Google Reviews Integration
Locate the Google reviews integration and click on "Set Up Now."
Step 3: Enter Google Reviews Link
In the pop-up, enter the URL to your Google reviews link.
NOTE: To obtain your Google review link, look up your clinic on Google, press "Write a review" and copy the URL.
Click on "Save" and complete the setup by clicking on "Save Settings" in the bottom right corner of the feedback survey page.
The Google review integration is now enabled.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy. It offers in-depth video tutorials and lessons, offering a holistic learning experience that can equip you with the essential skills for achieving success with Pabau.