--- title: Why Isn't a Staff Member Showing in the Calendar? description: Staff member missing from the Pabau calendar or its staff filter? Check shifts, locations, calendar availability, filters and permissions. --- [Skip to content](https://support.pabau.com/en/pabau2/why-isnt-a-staff-member-showing-in-the-calendar#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Calendar](https://support.pabau.com/en/pabau2/calendar?hsLang=en) 3. [General](https://support.pabau.com/en/pabau2/calendar?hsLang=en#general) # Why Isn't a Staff Member Showing in the Calendar? ## In this article, we will show you the reasons a staff member may be missing from the calendar or from its Employees filter, and how to fix each one.   **NOTE:** The calendar only shows staff who have a **shift** in the dates you are viewing. A missing shift is the most common reason someone doesn't appear, so start with Step 1. #### **Step 1: Check They Have a Shift** Go to **Team → Scheduler** and look for the staff member on the day you are viewing. ![Screenshot - 2026-10-13T175258.517](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/Screenshot%20-%202026-10-13T175258.517.png?width=652&height=405&name=Screenshot%20-%202026-10-13T175258.517.png) If there is no shift, add one. Staff without a shift in the selected dates don't get a column, and they aren't listed under **Employees** in the calendar filter. ![Screenshot - 2026-10-13T175536.828](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/Screenshot%20-%202026-10-13T175536.828.png?width=627&height=296&name=Screenshot%20-%202026-10-13T175536.828.png) **TIP:** If the staff member isn't listed on the Scheduler either, open their profile, go to the **Services** tab and check that **Appear on Scheduler** is switched on. #### **Step 2: Check the Shift Is at the Right Location** The calendar shows staff based on where their *shift* is, not their usual location. The shift must be at a location that is: - selected in the calendar's **Locations** filter, and - active. Shifts at an inactive location are not shown. ![Screenshot - 2026-10-13T175911.891](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/Screenshot%20-%202026-10-13T175911.891.png?width=625&height=345&name=Screenshot%20-%202026-10-13T175911.891.png) The staff member must also be assigned to that location before you can schedule them there. See [How to Assign Employees to Locations](https://support.pabau.com/en/pabau2/how-to-assign-employees-to-locations?hsLang=en). **NOTE:** Each time you log in, the calendar opens on your own primary location. If the staff member works elsewhere, change the location in the filter. See [How to Select Multiple Locations in the Calendar](https://support.pabau.com/en/pabau2/how-to-select-multiple-locations-in-the-calendar?hsLang=en). #### **Step 3: Check Their Calendar Is Switched On** Go to **Team → Team** and open the **People** tab. ![Screenshot - 2026-10-13T180307.275](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/Screenshot%20-%202026-10-13T180307.275.png?width=631&height=298&name=Screenshot%20-%202026-10-13T180307.275.png) Open the staff member's profile and click the **Services** tab. Make sure **Has a calendar available for bookings** is switched on, then save. ![Screenshot - 2026-10-13T180444.327](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/Screenshot%20-%202026-10-13T180444.327.png?width=640&height=298&name=Screenshot%20-%202026-10-13T180444.327.png) When this is off, the staff member is hidden from the calendar even if they have shifts. #### **Step 4: Check They Haven't Been Deactivated** Deactivated staff don't appear on the calendar. Open their profile and, under **Personal Details**, click **Reactivate**. ![Screenshot - 2026-10-13T180707.590](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/Screenshot%20-%202026-10-13T180707.590.png?width=667&height=301&name=Screenshot%20-%202026-10-13T180707.590.png) **IMPORTANT:** Reactivating a staff member counts towards the number of active users on your subscription. If you have reached your limit, you will see a message saying so. Contact us via the in-app chat to add more users. To view past appointments for staff who have left, open the calendar filter and tick **Show inactive staff** under **Employees**. ![Screenshot - 2026-10-13T180824.449](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/Screenshot%20-%202026-10-13T180824.449.png?width=651&height=321&name=Screenshot%20-%202026-10-13T180824.449.png) #### **Step 5: Check the Calendar Filters** Click the filter icon in the top-left corner of the calendar and check the following: - **Scheduled team**: when this is ticked, everyone with a shift is shown. If it is unticked, only the employees you have ticked one by one appear. Clicking **Clear all** in the **Employees** section unticks it. - **Employees** and teams: an older selection or a saved preset may leave the staff member out. Click **Reset All** at the bottom of the filter panel to go back to the default view, with **Scheduled team** ticked, then click **Apply Filters**. See [How to Edit Calendar Presets](https://support.pabau.com/en/pabau2/how-to-edit-calendar-presets?hsLang=en). - **Show holidays**: when this is off, a staff member with a holiday booked that day is hidden. Also check the calendar's view options: - In the week view, **Working days only** hides the days when a staff member has no shift. - Rooms view shows columns for rooms, not staff. Switch back to the staff view. See [How to Use Column Ordering in the Calendar](https://support.pabau.com/en/pabau2/how-to-switch-the-calendar-view-from-employees-to-rooms?hsLang=en). - When an appointment's side panel is open, the calendar narrows to the staff on that appointment. Close the panel to see everyone again. ![Screenshot - 2026-10-13T181027.587](https://support.pabau.com/hs-fs/hubfs/Calendar%20category/Screenshot%20-%202026-10-13T181027.587.png?width=593&height=223&name=Screenshot%20-%202026-10-13T181027.587.png) For a full guide to the filters, see [How to Set Up Calendar Filters](https://support.pabau.com/en/pabau2/how-to-set-up-calendar-filters?hsLang=en). #### **Step 6: Check What You Are Allowed to See** If the staff member shows up for a colleague but not for you, the cause is usually your own access: - **Your role**: if your role doesn't include **Can view everybody’s calendar**, you only see your own column. See [Calendar Permissions](https://support.pabau.com/en/pabau2/calendar-permissions?hsLang=en). - **Your team**: if your team has **Show Calendars from Same Team Only** switched on, you only see staff in your team. An admin can change this under **Team → Team → Teams** by editing the team. - **Your locations**: if no location is selected in the filter, you only see the locations you are assigned to. **Quick Checklist** 1. They have a shift in the dates you are viewing. 2. The shift is at an active location that is selected in the filter. 3. **Has a calendar available for bookings** is switched on. 4. The staff member is active. 5. In the filter, **Scheduled team** is ticked. If in doubt, click **Reset All**. 6. You have **Can view everybody’s calendar**, and your team isn't set to show calendars from the same team only. **What's next?** - [How to Assign Employees to Locations](https://support.pabau.com/en/pabau2/how-to-assign-employees-to-locations?hsLang=en) - [How to Set Up Calendar Filters](https://support.pabau.com/en/pabau2/how-to-set-up-calendar-filters?hsLang=en) - [How to Filter by Teams in the Calendar](https://support.pabau.com/en/pabau2/how-to-filter-teams-in-the-calendar?hsLang=en) - [Calendar Permissions](https://support.pabau.com/en/pabau2/calendar-permissions?hsLang=en) --- For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account. Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the [Pabau Academy](https://academy.pabau.com). - [Home Page](https://support.pabau.com/en/pabau2/home-page?hsLang=en#main-content) - [Home Page](https://support.pabau.com/en/pabau2/home-page?hsLang=en#home-page) - [Account & Billing](https://support.pabau.com/en/pabau2/account-billing?hsLang=en#main-content) - [Account access](https://support.pabau.com/en/pabau2/account-billing?hsLang=en#account-access) - [Account settings](https://support.pabau.com/en/pabau2/account-billing?hsLang=en#account-settings) - [Billing](https://support.pabau.com/en/pabau2/account-billing?hsLang=en#billing) - [Team](https://support.pabau.com/en/pabau2/team?hsLang=en#main-content) - [Team Overview](https://support.pabau.com/en/pabau2/team?hsLang=en#team-overview) - [Adding and Managing Staff Members](https://support.pabau.com/en/pabau2/team?hsLang=en#adding-and-managing-staff-members) - 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