---
title: When a payer reverses a payment
description: Sometimes a payer takes back a payment it already reported on a claim. See how Pabau flags a reversal so you can review the ERA and re-post the corrected amount.
---

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# When a payer reverses a payment

Occasionally a payer takes back a payment it already reported — a reversal. It usually means the payer is correcting itself: the money comes back, and the corrected payment normally arrives on the same or the next remittance. Pabau flags the reversal on the claim so you know to look, without quietly changing the claim's status under you.

**NOTE:** *The insurance billing module is available for practices in the United States and works with your connected Claim.MD account.*

### How a reversal shows up

When an electronic remittance (ERA) reverses a payment on one of your claims, Pabau:

- Leaves the claim's **status unchanged** — a reversal is a heads-up, not a lifecycle step, and the corrected payment usually re-settles the claim on its own when it arrives.
- Adds a note on the claim: **Payer reversed a prior payment**, naming the remittance (ERA) it came on.
- Records the reversal in the claim's activity log, so there's a dated trail of what happened.

![The settlement bar showing the amber payer reversal note with its ERA number](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/claimmd-reversal-note.png)

### What to do

- Open the remittance on the **Remittance** tab of More → Claims and read the reversed line — it shows what the payer took back and why.
- Wait for the corrected payment. It typically comes on the same or the next ERA and re-settles the claim through Pabau's normal remittance flow.
- Reconcile the money on the invoice as you would any remittance — see [How to record insurer payments with remittances](https://support.pabau.com/en/pabau2/how-to-record-insurer-payments-with-remittances?hsLang=en).

**TIP:** *A reversal doesn't undo the invoice on its own. Once you've seen the corrected payment, post the net amount on the invoice so your books match what the payer actually paid.*

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