--- title: Understanding the Notification Messages Page description: Find, filter, preview and open every client email, SMS and WhatsApp message, and schedule reminders for upcoming appointments. --- [Skip to content](https://support.pabau.com/en/pabau2/understanding-the-notification-messages-page#main-content) [![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en) Open main navigation Close main navigation - [Get Support](https://pabau.com/support-center/) [Get Support](https://pabau.com/support-center/) Pabau Knowledge Base - There are no suggestions because the search field is empty. 1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en) 2. [Communications](https://support.pabau.com/en/pabau2/communications?hsLang=en) 3. [Client Notifications](https://support.pabau.com/en/pabau2/communications?hsLang=en#client-notifications) # Understanding the Notification Messages Page The **Notification Messages** page is where you find every email, SMS and WhatsApp message Pabau sends to your clients, from booking confirmations and reminders to invoices, forms and lab results. Each message has its own card, so you can see at a glance which ones are switched on, how they reach your clients, and open any of them to preview or edit it. **NOTE:** This feature is being rolled out to clinics gradually. If you don't see it in your account yet, message us via the in-app chat. **Step 1: Open Notification Messages** 1. Go to **Setup** and, under **Marketing & Communication**, click **Client Notifications**. The page opens with the title **Notification Messages**. ![The Marketing and Communication section of Setup with the Client Notifications card marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490793788647-01-setup.png?v=2) *Client Notifications lives under Marketing & Communication in Setup* **NOTE:** When you open this page, Pabau may offer to switch your clinic's standard emails to the new designs. Click **Not now** if you want to decide later. **Step 2: Choose a Category** Your messages are grouped into tabs under the banner. The number on each tab shows how many messages it holds. 1. **All** lists every message in one place. 2. Click a category to narrow the list: **Appointments**, **Classes**, **Billing** (invoices, quotes, gift cards, account balance and insurance card messages), **Documents** (prescriptions, forms, letters, lab results and secure documents) or **Client portal**. If classes aren't switched on for your clinic, the **Classes** tab is greyed out and marked **Soon**. 3. On **Appointments** and **Classes**, use the row below the tabs to show messages for one stage of the visit: **Before the visit**, **Changes & cancellations** or **After the visit**. Click **All** to see them all again. ![The category tabs with their counts, the Appointments tab selected and the visit stage options below it](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490793788647-02-tabs.png) *Pick a category, then a stage of the visit* **Step 3: Search and Filter Your Messages** Under **Your message collection**, Pabau shows how many messages match what you've chosen. 1. Type in **Search all messages…** to find a message by name. The search always looks across every tab. 2. Use **All statuses** to show only **Enabled** or only **Disabled** messages. 3. Use **All channels** to show only messages with **Email enabled**, **SMS enabled** or **WhatsApp enabled**. ![The search box, the status filter and the channel filter open with its options](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490793788647-03-filters.png) *Search and filter the message collection* Click **Clear filters** next to the message count to go back to the full list. **Step 4: Read a Message Card** Each card shows the message name and, underneath, when it is sent. 1. The badge in the corner shows the message's status: - **Enabled**: at least one channel is switched on, so the message goes out when it's triggered. - **Disabled**: every channel is switched off, so the message is not sent automatically. - **Sent by you**: the message only goes out when someone on your team sends or shares it, for example a letter, a form, a quote or a no-show message. - **Soon**: the message is coming soon and can't be edited yet. - **Needs attention**: the message is set to go by WhatsApp, but its WhatsApp template can no longer be used. Choose a replacement template in the WhatsApp settings, or turn WhatsApp off for that message. 2. The channels show how the message reaches your client. A tick next to **Email**, **SMS** or **WhatsApp** means that channel is switched on. For some messages you send yourself, such as letters and forms, you choose the channel each time you send, so no channel is ticked. The appointment reminder and feedback request cards also show **Smart delivery** when that option is on in their settings. 3. Click **Preview** to see the message as your clients receive it. 4. Click **Edit template**, or anywhere on the card, to open the message in the notification studio. ![Two message cards: an Enabled card with its channels, Preview and Edit template marked, and a Sent by you card](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490793788647-04-cards.png) *The badge, the channels and the card actions* **Step 5: Preview a Message** 1. In the preview, switch between **Email** and **SMS Text** to see both versions. The preview shows your saved message with sample client details. 2. Click **Edit template** to make changes, or **Close** to go back to the list. ![The message preview with the Email and SMS Text switch and the Edit template button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490793788647-05-preview.png) *Preview the email and the SMS before you edit* **TIP:** The **Customise reminders** button in the banner at the top of the page takes you straight to the **Upcoming appointment reminder**. **Step 6: Schedule Reminders for Upcoming Appointments** When SMS reminders are switched on, Pabau checks your upcoming appointments. If some of them don't have reminders turned on yet, a notice above the tabs tells you how many, for example **11 upcoming appointments still need reminders scheduled.** 1. Click **Schedule items** in the notice. 2. In **Schedule for upcoming appointments**, click **Scheduler** to turn reminders on for those appointments. Appointments you book from now on get reminders automatically. ![The notice about upcoming appointments that still need reminders, with Schedule items marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490793788647-06-notice.png) ![The Schedule for upcoming appointments window with the Scheduler button marked](https://support.pabau.com/hubfs/Pabau%202%20Knowledge%20Base/kb/gap-2026-10/490793788647-07-schedule-modal.png) *Turn reminders on for appointments that are already booked* Not ready yet? Close the window with the **X**. The **X** on the notice hides it until you next open the page. **NOTE:** If your clinic doesn't have Marketing Plus, a **Branding options** button appears at the top right of the page. It lets a clinic administrator upgrade to remove the "Powered by Pabau" logo from the emails your clients receive. For other team members the button is greyed out. **What's next?** - [How to Set Up Reminder Emails and SMS](https://support.pabau.com/en/pabau2/how-to-set-up-reminder-emails-and-sms?hsLang=en) - [How to Edit a Client Notification in the Notification Studio](https://support.pabau.com/en/pabau2/how-to-edit-a-client-notification-in-the-notification-studio?hsLang=en) - [How to Check When and How a Client Notification Is Sent](https://support.pabau.com/en/pabau2/how-to-check-when-and-how-a-client-notification-is-sent?hsLang=en) - [How to Switch to the New Notification Email Designs](https://support.pabau.com/en/pabau2/how-to-switch-to-the-new-notification-email-designs?hsLang=en) - [How to Send Client Notifications by WhatsApp](https://support.pabau.com/en/pabau2/how-to-send-client-notifications-by-whatsapp?hsLang=en) --- Was this guide helpful? Let us know by voting below - your feedback helps us write clearer articles. 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