---
title: "The Calls Tab: Your Clinic's Call Log in Engage"
description: "The Calls tab in Engage: your clinic's full call log with outcomes like AI answered, missed calls, voicemail, durations and recordings."
---

[Skip to content](https://support.pabau.com/en/pabau2/the-engage-calls-tab#main-content)

[![pabau logo white](https://support.pabau.com/hubfs/pabau%20logo%20white.svg)](https://support.pabau.com/en/pabau2?hsLang=en)

Open main navigation

Close main navigation

- [Get Support](https://pabau.com/support-center/)

[Get Support](https://pabau.com/support-center/)

 Pabau Knowledge Base

- There are no suggestions because the search field is empty.

1. [Pabau Knowledge Base](https://support.pabau.com/en/pabau2?hsLang=en)
2. [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en)
3. [Phone Calls](https://support.pabau.com/en/pabau2/engage?hsLang=en#phone-calls)

# The Calls Tab: Your Clinic's Call Log in Engage

## The Calls tab in Engage: your clinic's full call log with outcomes like AI answered, missed calls, voicemail, durations and recordings.

The **Calls** tab in the conversation list is your clinic’s call log — every incoming, outgoing and missed call in one place. This article shows you how to read it.

**Opening the Calls Tab**

At the top of the conversation list, switch from **Chats** to **Calls**. The badge on the tab counts new missed calls, so you can see at a glance whether anything needs a call back.

![The Calls tab in Engage listing calls with outcomes: AI answered incoming calls, a missed call, voicemail and outgoing calls with durations.](https://support.pabau.com/hubfs/engage-kb-v2/recon-calls-tab.png)

**Reading Each Row**

Every row shows the caller, when the call happened, and what happened:

- **Incoming call · 1m 22s** — answered live, with the duration.
- **Incoming call · AI answered · 50s** — your AI receptionist took the call.
- **Missed call** — nobody (and no AI) picked up; shown in red.
- **Voicemail · 16s** — the caller left a message.
- **Outgoing call · 4m 5s** — a call your team made.

**Open a Call for Details**

Click a row to see the call inside its conversation — the recording player, the outcome and, for AI-answered calls, the full transcript. See our [Call Recordings, Transcripts, Outcomes and Notes in Engage](https://support.pabau.com/en/pabau2/engage-call-recordings-transcripts-and-outcomes?hsLang=en) article.

![An expanded call in Engage showing the audio player, call outcome options and the AI receptionist transcript.](https://support.pabau.com/hubfs/engage-kb-v2/recon-call-expanded.png)

**TIP:** The answer rate and what happened to unanswered rings are charted in **Reports → Voice** — see our **Engage Reports** article.

---

 

**Related Articles**

We suggest reading our [How to Make and Receive Calls in Engage](https://support.pabau.com/en/pabau2/how-to-make-and-receive-calls-in-engage?hsLang=en) article if you are not call-ready yet.

For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.

Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the [Pabau Academy](https://academy.pabau.com).

- [Home Page](https://support.pabau.com/en/pabau2/home-page?hsLang=en#main-content)

    - [Home Page](https://support.pabau.com/en/pabau2/home-page?hsLang=en#home-page)
- [Account & Billing](https://support.pabau.com/en/pabau2/account-billing?hsLang=en#main-content)

    - [Account access](https://support.pabau.com/en/pabau2/account-billing?hsLang=en#account-access)
    - [Account settings](https://support.pabau.com/en/pabau2/account-billing?hsLang=en#account-settings)
    - [Billing](https://support.pabau.com/en/pabau2/account-billing?hsLang=en#billing)
- [Team](https://support.pabau.com/en/pabau2/team?hsLang=en#main-content)

    - [Team Overview](https://support.pabau.com/en/pabau2/team?hsLang=en#team-overview)
    - [Adding and Managing Staff Members](https://support.pabau.com/en/pabau2/team?hsLang=en#adding-and-managing-staff-members)
    - [Staff Permissions](https://support.pabau.com/en/pabau2/team?hsLang=en#staff-permissions)
    - [Staff Profiles and Documents](https://support.pabau.com/en/pabau2/team?hsLang=en#staff-profiles-and-documents)
    - [Clinical Credentials](https://support.pabau.com/en/pabau2/team?hsLang=en#clinical-credentials)
    - [Account Settings](https://support.pabau.com/en/pabau2/team?hsLang=en#account-settings)
    - [Scheduler](https://support.pabau.com/en/pabau2/team?hsLang=en#scheduler)
    - [Roles](https://support.pabau.com/en/pabau2/team?hsLang=en#roles)
    - [Commissions](https://support.pabau.com/en/pabau2/team?hsLang=en#commissions)
    - [Timesheets and Wages](https://support.pabau.com/en/pabau2/team?hsLang=en#timesheets-and-wages)
    - [Teams and Visibility](https://support.pabau.com/en/pabau2/team?hsLang=en#teams-and-visibility)
    - [Leave Management](https://support.pabau.com/en/pabau2/team?hsLang=en#leave-management)
- [Calendar](https://support.pabau.com/en/pabau2/calendar?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/calendar?hsLang=en#getting-started)
    - [Booking Appointments](https://support.pabau.com/en/pabau2/calendar?hsLang=en#booking-appointments)
    - [Managing Appointments](https://support.pabau.com/en/pabau2/calendar?hsLang=en#managing-appointments)
    - [Using the calendar](https://support.pabau.com/en/pabau2/calendar?hsLang=en#using-the-calendar)
    - [Security settings](https://support.pabau.com/en/pabau2/calendar?hsLang=en#security-settings)
    - [Configuration](https://support.pabau.com/en/pabau2/calendar?hsLang=en#configuration)
    - [Managing payments from the calendar](https://support.pabau.com/en/pabau2/calendar?hsLang=en#managing-payments-from-the-calendar)
    - [Blockouts](https://support.pabau.com/en/pabau2/calendar?hsLang=en#blockouts)
    - [Creating a clinic list](https://support.pabau.com/en/pabau2/calendar?hsLang=en#creating-a-clinic-list)
    - [Waitlist](https://support.pabau.com/en/pabau2/calendar?hsLang=en#waitlist)
    - [Integrations](https://support.pabau.com/en/pabau2/calendar?hsLang=en#integrations)
    - [Presets](https://support.pabau.com/en/pabau2/calendar?hsLang=en#presets)
- [Clients](https://support.pabau.com/en/pabau2/clients?hsLang=en#main-content)

    - [General](https://support.pabau.com/en/pabau2/clients?hsLang=en#general)
    - [Client Card](https://support.pabau.com/en/pabau2/clients?hsLang=en#client-card)
    - [Appointments](https://support.pabau.com/en/pabau2/clients?hsLang=en#appointments)
    - [Financials](https://support.pabau.com/en/pabau2/clients?hsLang=en#financials)
    - [Gift Vouchers](https://support.pabau.com/en/pabau2/clients?hsLang=en#gift-vouchers)
    - [EMR - Labs](https://support.pabau.com/en/pabau2/clients?hsLang=en#emr-labs)
    - [EMR - Client Problems](https://support.pabau.com/en/pabau2/clients?hsLang=en#emr-client-problems)
    - [EMR - Forms](https://support.pabau.com/en/pabau2/clients?hsLang=en#emr-forms)
    - [EMR - Patch Tests](https://support.pabau.com/en/pabau2/clients?hsLang=en#emr-patch-tests)
    - [Care](https://support.pabau.com/en/pabau2/clients?hsLang=en#care)
- [Business Details](https://support.pabau.com/en/pabau2/business-details?hsLang=en#main-content)

    - [Business Details](https://support.pabau.com/en/pabau2/business-details?hsLang=en#business-details)
    - [Locations](https://support.pabau.com/en/pabau2/business-details?hsLang=en#locations)
    - [General Settings](https://support.pabau.com/en/pabau2/business-details?hsLang=en#general-settings)
    - [Data](https://support.pabau.com/en/pabau2/business-details?hsLang=en#data)
- [Services & Packages](https://support.pabau.com/en/pabau2/services-packages?hsLang=en#main-content)

    - [Services](https://support.pabau.com/en/pabau2/services-packages?hsLang=en#services)
    - [Packages](https://support.pabau.com/en/pabau2/services-packages?hsLang=en#packages)
    - [Resources](https://support.pabau.com/en/pabau2/services-packages?hsLang=en#resources)
    - [Virtual Services](https://support.pabau.com/en/pabau2/services-packages?hsLang=en#virtual-services)
    - [Classes](https://support.pabau.com/en/pabau2/services-packages?hsLang=en#classes)
    - [Add Ons](https://support.pabau.com/en/pabau2/services-packages?hsLang=en#add-ons)
- [Clinical](https://support.pabau.com/en/pabau2/clinical?hsLang=en#main-content)

    - [Medical Forms](https://support.pabau.com/en/pabau2/clinical?hsLang=en#medical-forms)
    - [Medical Form Templates](https://support.pabau.com/en/pabau2/clinical?hsLang=en#medical-form-templates)
    - [Medical Form Types](https://support.pabau.com/en/pabau2/clinical?hsLang=en#medical-form-types)
    - [Medical Forms Components & Fields](https://support.pabau.com/en/pabau2/clinical?hsLang=en#medical-forms-components-fields)
    - [ePrescriptions](https://support.pabau.com/en/pabau2/clinical?hsLang=en#eprescriptions)
    - [Drugs](https://support.pabau.com/en/pabau2/clinical?hsLang=en#drugs)
    - [Custom Labs](https://support.pabau.com/en/pabau2/clinical?hsLang=en#custom-labs)
    - [Vaccines](https://support.pabau.com/en/pabau2/clinical?hsLang=en#vaccines)
    - [Diagnostic & Billing Codes](https://support.pabau.com/en/pabau2/clinical?hsLang=en#diagnostic-billing-codes)
- [Pabau AI Scribe](https://support.pabau.com/en/pabau2/pabau-ai-scribe?hsLang=en#main-content)

    - [AI in Treatment Notes](https://support.pabau.com/en/pabau2/pabau-ai-scribe?hsLang=en#ai-in-treatment-notes)
- [Pabau GO iOS app](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#getting-started)
    - [General](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#general)
    - [Care Pathways](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#care-pathways)
    - [Appointments](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#appointments)
    - [Clients](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#clients)
    - [Pabau Scribe](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#pabau-scribe)
    - [Payments](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#payments)
    - [Leads](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#leads)
    - [Quotes](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#quotes)
    - [Reviews](https://support.pabau.com/en/pabau2/pabau-go-ios-app?hsLang=en#reviews)
- [Marketing](https://support.pabau.com/en/pabau2/marketing?hsLang=en#main-content)

    - [Broadcasts](https://support.pabau.com/en/pabau2/marketing?hsLang=en#broadcasts)
    - [Reviews](https://support.pabau.com/en/pabau2/marketing?hsLang=en#reviews)
    - [Referrals](https://support.pabau.com/en/pabau2/marketing?hsLang=en#referrals)
    - [Gift Cards](https://support.pabau.com/en/pabau2/marketing?hsLang=en#gift-cards)
    - [Loyalty](https://support.pabau.com/en/pabau2/marketing?hsLang=en#loyalty)
    - [Marketing Sources](https://support.pabau.com/en/pabau2/marketing?hsLang=en#marketing-sources)
    - [Capture Forms](https://support.pabau.com/en/pabau2/marketing?hsLang=en#capture-forms)
    - [Workflows](https://support.pabau.com/en/pabau2/marketing?hsLang=en#workflows)
    - [Promotions](https://support.pabau.com/en/pabau2/marketing?hsLang=en#promotions)
    - [Automations](https://support.pabau.com/en/pabau2/marketing?hsLang=en#automations)
    - [Client Lifecycle & Engagement Automations](https://support.pabau.com/en/pabau2/marketing?hsLang=en#client-lifecycle-engagement-automations)
    - [Lead Automations](https://support.pabau.com/en/pabau2/marketing?hsLang=en#lead-automations)
    - [Payments & Billing Automations](https://support.pabau.com/en/pabau2/marketing?hsLang=en#payments-billing-automations)
- [Communications](https://support.pabau.com/en/pabau2/communications?hsLang=en#main-content)

    - [Client Notifications](https://support.pabau.com/en/pabau2/communications?hsLang=en#client-notifications)
    - [Communications](https://support.pabau.com/en/pabau2/communications?hsLang=en#communications)
    - [Sender Address](https://support.pabau.com/en/pabau2/communications?hsLang=en#sender-address)
- [Online Bookings](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#main-content)

    - [General](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#general)
    - [Customize](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#customize)
    - [Analytics](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#analytics)
    - [Client Portal](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#client-portal)
    - [Social Media](https://support.pabau.com/en/pabau2/online-bookings?hsLang=en#social-media)
- [Financials](https://support.pabau.com/en/pabau2/financials?hsLang=en#main-content)

    - [General](https://support.pabau.com/en/pabau2/financials?hsLang=en#general)
    - [Payment Processing](https://support.pabau.com/en/pabau2/financials?hsLang=en#payment-processing)
    - [Invoices](https://support.pabau.com/en/pabau2/financials?hsLang=en#invoices)
    - [Policies](https://support.pabau.com/en/pabau2/financials?hsLang=en#policies)
    - [Quotes](https://support.pabau.com/en/pabau2/financials?hsLang=en#quotes)
    - [Disputes](https://support.pabau.com/en/pabau2/financials?hsLang=en#disputes)
    - [Taxes](https://support.pabau.com/en/pabau2/financials?hsLang=en#taxes)
    - [Discounts](https://support.pabau.com/en/pabau2/financials?hsLang=en#discounts)
    - [Sales History](https://support.pabau.com/en/pabau2/financials?hsLang=en#sales-history)
    - [Payment Links](https://support.pabau.com/en/pabau2/financials?hsLang=en#payment-links)
    - [Payments](https://support.pabau.com/en/pabau2/financials?hsLang=en#payments)
    - [Payment Processing (Updated)](https://support.pabau.com/en/pabau2/financials?hsLang=en#payment-processing-updated)
- [Card Terminals](https://support.pabau.com/en/pabau2/card-terminals?hsLang=en#main-content)

    - [Setting up the Pabau Pay Card Terminal](https://support.pabau.com/en/pabau2/card-terminals?hsLang=en#setting-up-the-pabau-pay-card-terminal)
    - [Wallet](https://support.pabau.com/en/pabau2/card-terminals?hsLang=en#wallet)
    - [Card Terminal Troubleshooting](https://support.pabau.com/en/pabau2/card-terminals?hsLang=en#card-terminal-troubleshooting)
- [Products & Stock](https://support.pabau.com/en/pabau2/products-stock?hsLang=en#main-content)

    - [Products](https://support.pabau.com/en/pabau2/products-stock?hsLang=en#products)
    - [Inventory](https://support.pabau.com/en/pabau2/products-stock?hsLang=en#inventory)
    - [Orders](https://support.pabau.com/en/pabau2/products-stock?hsLang=en#orders)
    - [Inventory Movement](https://support.pabau.com/en/pabau2/products-stock?hsLang=en#inventory-movement)
- [Leads](https://support.pabau.com/en/pabau2/leads?hsLang=en#main-content)

    - [General](https://support.pabau.com/en/pabau2/leads?hsLang=en#general)
    - [Leads](https://support.pabau.com/en/pabau2/leads?hsLang=en#leads)
    - [Pipelines](https://support.pabau.com/en/pabau2/leads?hsLang=en#pipelines)
- [Analytics](https://support.pabau.com/en/pabau2/analytics?hsLang=en#main-content)

    - [General](https://support.pabau.com/en/pabau2/analytics?hsLang=en#general)
    - [Custom Reports](https://support.pabau.com/en/pabau2/analytics?hsLang=en#custom-reports)
    - [Reports](https://support.pabau.com/en/pabau2/analytics?hsLang=en#reports)
- [Memberships](https://support.pabau.com/en/pabau2/memberships?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/memberships?hsLang=en#getting-started)
    - [General](https://support.pabau.com/en/pabau2/memberships?hsLang=en#general)
    - [Selling memberships online & at POS](https://support.pabau.com/en/pabau2/memberships?hsLang=en#selling-memberships-online-at-pos)
- [Activities](https://support.pabau.com/en/pabau2/activities?hsLang=en)
- [App Marketplace (Integrations)](https://support.pabau.com/en/pabau2/app-marketplace-integrations?hsLang=en#main-content)

    - [General](https://support.pabau.com/en/pabau2/app-marketplace-integrations?hsLang=en#general)
    - [Payments & Accounting](https://support.pabau.com/en/pabau2/app-marketplace-integrations?hsLang=en#payments-accounting)
    - [UAE (Emirates ID and NABIDH)](https://support.pabau.com/en/pabau2/app-marketplace-integrations?hsLang=en#uae-emirates-id-and-nabidh)
- [FAQs & Troubleshooting](https://support.pabau.com/en/pabau2/faqs-troubleshooting?hsLang=en#main-content)

    - [FAQs](https://support.pabau.com/en/pabau2/faqs-troubleshooting?hsLang=en#faqs)
    - [Glossary of Pabau terminology](https://support.pabau.com/en/pabau2/faqs-troubleshooting?hsLang=en#glossary-of-pabau-terminology)
    - [Troubleshooting](https://support.pabau.com/en/pabau2/faqs-troubleshooting?hsLang=en#troubleshooting)
- [Developer & Other](https://support.pabau.com/en/pabau2/developer-other?hsLang=en#main-content)

    - [Labs & Pharmacies](https://support.pabau.com/en/pabau2/developer-other?hsLang=en#labs-pharmacies)
    - [Objects](https://support.pabau.com/en/pabau2/developer-other?hsLang=en#objects)
- [Migrating Your Data to Pabau](https://support.pabau.com/en/pabau2/migrating-your-data-to-pabau?hsLang=en)
- [Pabau Account Optimization](https://support.pabau.com/en/pabau2/pabau-account-optimization?hsLang=en)
- [For Patients: How-to Guides](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#getting-started)
    - [Appointments](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#appointments)
    - [Payments and Cards](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#payments-and-cards)
    - [Packages, Vouchers and Loyalty](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#packages-vouchers-and-loyalty)
    - [Your Details, Forms and Documents](https://support.pabau.com/en/pabau2/for-patients-how-to-guides?hsLang=en#your-details-forms-and-documents)
- [Best Practices](https://support.pabau.com/en/pabau2/best-practices?hsLang=en)
- [Pabau Product Portal](https://support.pabau.com/en/pabau2/pabau-product-portal?hsLang=en)
- [Compliance](https://support.pabau.com/en/pabau2/compliance?hsLang=en)
- [Care Plus Upgrade](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#getting-started)
    - [Cases](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#cases)
    - [Forms & templates](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#forms-templates)
    - [Prescriptions](https://support.pabau.com/en/pabau2/care-plus-upgrade?hsLang=en#prescriptions)
- [Marketing Plus upgrade](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#main-content)

    - [Getting started](https://support.pabau.com/en/pabau2/marketing-plus-upgrade?hsLang=en#getting-started)
- [Labels](https://support.pabau.com/en/pabau2/labels?hsLang=en#main-content)

    - [Labels](https://support.pabau.com/en/pabau2/labels?hsLang=en#labels)
- [Engage](https://support.pabau.com/en/pabau2/engage?hsLang=en#main-content)

    - [Getting Started](https://support.pabau.com/en/pabau2/engage?hsLang=en#getting-started)
    - [Inbox & Conversations](https://support.pabau.com/en/pabau2/engage?hsLang=en#inbox-conversations)
    - [Clients & the Client Panel](https://support.pabau.com/en/pabau2/engage?hsLang=en#clients-the-client-panel)
    - [SMS](https://support.pabau.com/en/pabau2/engage?hsLang=en#sms)
    - [Phone Calls](https://support.pabau.com/en/pabau2/engage?hsLang=en#phone-calls)
    - [Porting Your Numbers](https://support.pabau.com/en/pabau2/engage?hsLang=en#porting-your-numbers)
    - [WhatsApp](https://support.pabau.com/en/pabau2/engage?hsLang=en#whatsapp)
    - [Email](https://support.pabau.com/en/pabau2/engage?hsLang=en#email)
    - [Fax](https://support.pabau.com/en/pabau2/engage?hsLang=en#fax)
    - [Facebook & Instagram](https://support.pabau.com/en/pabau2/engage?hsLang=en#facebook-instagram)
    - [Routing & Automation](https://support.pabau.com/en/pabau2/engage?hsLang=en#routing-automation)
    - [Billing & Usage](https://support.pabau.com/en/pabau2/engage?hsLang=en#billing-usage)
- [Insurance Billing](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#main-content)

    - [Insurance Billing (UK)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-uk)
    - [Insurance Billing (US)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-us)
    - [Insurance Billing (Australia)](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#insurance-billing-australia)
    - [US Insurance Billing Additional Resources](https://support.pabau.com/en/pabau2/insurance-billing?hsLang=en#us-insurance-billing-additional-resources)
- [New Client Card](https://support.pabau.com/en/pabau2/new-client-card?hsLang=en)
- [Data Hub](https://support.pabau.com/en/pabau2/data-hub?hsLang=en)

[![Pabau](https://support.pabau.com/hubfs/logo-final-1.svg "Pabau")](https://pabau.com)

 

Copyright © 2025, Pabau