The Calls tab in the conversation list is your clinic’s call log — every incoming, outgoing and missed call in one place. This article shows you how to read it.
Opening the Calls Tab
At the top of the conversation list, switch from Chats to Calls. The badge on the tab counts new missed calls, so you can see at a glance whether anything needs a call back.
Reading Each Row
Every row shows the caller, when the call happened, and what happened:
- Incoming call · 1m 22s — answered live, with the duration.
- Incoming call · AI answered · 50s — your AI receptionist took the call.
- Missed call — nobody (and no AI) picked up; shown in red.
- Voicemail · 16s — the caller left a message.
- Outgoing call · 4m 5s — a call your team made.
Open a Call for Details
Click a row to see the call inside its conversation — the recording player, the outcome and, for AI-answered calls, the full transcript. See our Call Recordings, Transcripts, Outcomes and Notes in Engage article.
TIP: The answer rate and what happened to unanswered rings are charted in Reports → Voice — see our Engage Reports article.
Related Articles
We suggest reading our How to Make and Receive Calls in Engage article if you are not call-ready yet.
For more guides, refer to related articles below, select additional guides, or use the search bar at the top of the page. These guides will help you get the most out of your Pabau account.
Additionally, to help you fully utilize and understand your Pabau account, we recommend exploring additional guides and resources offered at the Pabau Academy.